Chrissy Bolton
Atlanta,GA
Summary
Experienced Senior Manager/Analyst accomplished in the strategic oversight and management of fiscal and financial operations and functions. Used knowledge of general accounting principles to increase my team’s monthly revenue by 35%. Results-Driven and dedicated to shared and measurable goals.
Overview
16
16
years of professional experience
Work History
SR Manager of Clinical Operations-Vendor
Emory Optum (United Health) (Emory Hospital)
Atlanta , GA
08.2019 - Current
- Manage cross-functional staff of 24 with 2 team lead direct reports
- Assumed responsibility for financial clearance business line in January 2020
- The team manages $500-$700K in revenue monthly, including the Emergency Department and 2 clinics
- Develop and maintain Vendor/Customer relationship
- Develop and establish a financial clearance workflow and reporting process, with both financial counseling and clearance projects grossing $400K monthly
- Analyze and filter payer data and potential errors
- Pull DATA from Hospital data system (EPIC) while filtering and looking for specific information
- Increased gross revenue by more than $2M within the first six months of the new financial clearance business line
- Deliver daily/monthly collections reports to Emory directors and CFO's
- Analyze daily collection, payor mix, patient mix comparison, and census based on ER team collection (Medicaid and Medicare)
- Manage payroll, performance, and scheduling for team of 24 resources.
Manager, Business Services Operations
Cox Automotive
Norcross , GA
06.2022 - 09.2023
- Supervise, coordinate, and provide leadership for the work of supervisory and individual contributor level employees to accomplish operational plans and results
- Help within CO call center
- Leads and holds accountable the Supervisor Production Operations of the assigned locations, if applicable, ensuring that the Supervisor Production Operations of the assigned locations, if applicable, ensuring that the managerial requirements are being upheld
- Assist with annual SOC Audit
- Strategize and define the implantation of operational plans and results associated with Operations’ strategic plans
- Has mutual ownership and accountability with business partners on the processes, systems, tools, and applications utilized in production operations
- Utilizes tools and analyzes data on operational performance to ensure quality and reliability of all provided services
- Provides direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals
- Manage and maintain strong relationships with key DMV personnel by developing a level of confidence in supporting the VA, IL, IN, GA, and NC product portfolio
- This will be done through several communication channels including face-to-face meetings and ongoing teleconference calls
- Travel is required to the GA, NC, and other applicable states DMV on an as needed basis to discuss projects, work-flow enhancements, State mandates and initiatives that will assist in expanding product functionality, operational efficiency, and profitability
- Work closely with Account Managers, Sales, Training and Product departments to ensure functionality, commitment and to provide high quality products and services and meet client expectations
- Ensure all contractual obligations are being followed with respect to the agreements in place with the VA, IL, IN, NC, GA, and other state's DMVs, as applicable
- A detailed understanding of their contents is imperative to ensure RTS is in full compliance with all deliverables, including required notifications, operations processes, facility security, paperwork auditing and inventory management, reconciliation, and audits
- Guide the team in meeting all quality standards while capturing accurate and current performance metrics as related to established KPI's
- Lead the GA, VA, IL, IN, and NC team members and any other assigned operations to ensure all operational requirements are being adhered too and discuss any opportunities to improve current office processes
- Monitor and report productivity levels of team members in the GA and NC offices and any other assigned operations.
BILLING TEAM LEAD
Accelerated Claims
Atlanta , GA
01.2015 - 05.2019
- Oversaw cross-functional team of, with multiple indirect reports
- Managed payroll and staff scheduling
- Ensured accurate posting of healthcare, attorney, auto, and patient payments in vendor billing system
- Managed workman's compensation, general liability, liability, and First Party Auto Carrier (MP) claim follow-up and accounts receivable
- Filed, uploaded, and forwarded UB04, CM1500, no medical payment benefit letters, EOB, EOR, signed patient release forms, HIPPA documents
- And itemized bills to Epic claims
- Directed denial billing management, including decisions around liens to potential settlements.
Store Manager Trainee
Walgreens
Atlanta , GA
11.2007 - 04.2015
- Created schedules for employees based on their availability and workload requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with other departments to ensure smooth flow of operations throughout the organization.
- Ensured that all products were properly displayed according to established guidelines.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided customer service to customers in store, including answering inquiries, resolving complaints and suggesting merchandise.
- Supervised cashiers and other employees to ensure efficient operations of the store.
- Ensured compliance with safety regulations and maintained a clean working environment.
- Delegated work to staff, setting priorities and goals.
- Monitored employee performance through coaching, feedback, guidance and discipline when necessary.
- Interacted with vendors to negotiate pricing contracts or purchase orders.
- Implemented campaigns and promotions to help with developing goods and services.
- Performed daily opening and closing procedures, including counting money in registers and balancing receipts against sales.
- Resolved customer disputes in a timely manner while maintaining excellent customer service standards.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
Certificate - Project Management
Emory University
11.2023
Master of Business Administration - Health Care Management
American Sentinel University
07.2017
Skills
- Salesforce CRM
- Lightning
- Smartsheet
- Reporting
- Data Management
- Kronos
- Workday
- People Connection
- Microsoft Office
- Deloitte auditing system
- EPIC
Linkedin Profile
https://www.linkedin.com/in/chrissy-bolton-830310207/
Volunteer Experience
- Georgia State University Mentor
- Salvation Army
- University of South Carolina Reading Clinic
- Hosea Meals on Wheels
Timeline
Manager, Business Services Operations
Cox Automotive
06.2022 - 09.2023
SR Manager of Clinical Operations-Vendor
Emory Optum (United Health) (Emory Hospital)
08.2019 - Current
BILLING TEAM LEAD
Accelerated Claims
01.2015 - 05.2019
Store Manager Trainee
Walgreens
11.2007 - 04.2015
Certificate - Project Management
Emory University
Master of Business Administration - Health Care Management
American Sentinel University
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