Chrissy Brice
Rosman,NC
Summary
Dynamic Housekeeping Supervisor with a proven track record at Hilton Grand Vacations, excelling in guest relations and sanitation practices. Skilled in optimizing room turnaround times and enhancing customer satisfaction through effective task assignment and training. Committed to delivering exceptional service and maintaining high cleanliness standards, resulting in increased positive guest feedback.
Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings.
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Hilton Grand Vacations
02.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Delivery Driver
Amazon
04.2020 - 10.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Housekeeping Supervisor
Mastercorp
05.2018 - 11.2019
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
Housekeeping Supervisor
Retro Clean
09.2017 - 12.2018
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
EVS Supervisor
Prairies Edge Casino & Resort
03.2015 - 10.2017
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
Education
No Degree - Business Administration And Management
Ashford University
Clinton, IL06-2027
High School Diploma -
Davidson River School
Pisgah Forest, NC06-2001
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Cleaning techniques
- Training and mentoring
- Housekeeping
- Room inspection
Timeline
Housekeeping Supervisor
Hilton Grand Vacations
02.2023 - Current
Delivery Driver
Amazon
04.2020 - 10.2022
Housekeeping Supervisor
Mastercorp
05.2018 - 11.2019
Housekeeping Supervisor
Retro Clean
09.2017 - 12.2018
EVS Supervisor
Prairies Edge Casino & Resort
03.2015 - 10.2017
No Degree - Business Administration And Management
Ashford University
High School Diploma -
Davidson River School
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