Chrissy Brock

Verified that information in the computer system was up-to-date and accurate.

Eliminated outdated records by sending the records to be scanned.

Compiled statistical information for special reports.

Verified and logged in deadlines for responding to daily inquiries.

Identified and resolved system and account issues.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer case inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Formulated and enforced Service Center policies, procedures and quality assurance measures.Provided cross training to new staff members.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Ran reports and supplied data to fulfill customer report requirements.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Organized weekly sales reports for the sales department to track product success.

Created new processes and systems for increasing customer service satisfaction.

Cross-trained and provided back-up for other customer service representatives when needed.

Worked as a team member performing duties, product assistance. Generated reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

Resolved product issues and shared benefits of new technology.

Managed quality communication, customer support and product representation for each client.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Resolved product/policy issues and shared benefits of new technology.

Kept abreast of rapidly evolving technology.

Recommended, selected and helped locate proper insurance based on customer needs.

Improved customer service wait times to mitigate complaints.

Set up and activated customer accounts via inbound calls and emails.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Assisted customers with making payments or establishing payment plans to bring accounts current. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Educated customers on special pricing opportunities and company offerings.