Chrissy Collins
New York
Summary
Proactive Head Usher with extensive experience coordinating scheduling, planning special events, and providing exceptional customer service. Skilled in managing multiple tasks, handling emergencies, and improving venue accessibility. Offering strong problem-solving abilities and effective team collaboration to enhance theater operations and ensure memorable guest experiences.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Head Usher
Shubert Organization
08.2022 - Current
- Coordinated scheduling and shift assignments for ushers, ensuring adequate coverage during peak times.
- Assisted in planning special events at the theater, contributing to successful execution and memorable experiences for guests.
- Provided exceptional customer service, promptly responding to patron inquiries and addressing any concerns professionally.
- Maintained knowledge of theater policies and procedures, ensuring efficient communication among staff members and adherence to guidelines.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Served as a liaison between patrons and management, effectively addressing concerns and resolving issues.
- Directed ticket holders to seats and facility locations.
- Provided information about current and future events at facility.
- Collaborated with other ushers to facilitate smooth transitions between performance
- Handled emergency situations calmly, following established protocols to ensure patron safety.
- Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Collaborated with management to develop strategies for improving overall theater operations, resulting in increased customer satisfaction ratings.
Front of House Usher
Shubert Organization
11.1997 - 08.2022
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Handled crowd control to maintain order and prevent overcrowding.
- Worked flexible hours across night, weekend, and holiday shifts.
Paraprofessional
Department Of Education
09.2017 - 06.2020
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
- Helped teachers manage bus loading and unloading.
- Graded and provided feedback on assignments.
- Took part in professional development workshops to boost skills.
- Enforced rules and instructions to maintain discipline.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Saint Michael Academy
New York, NY06-1997
Skills
- Flexibility
- Team Management
- Tactfulness
- Assertiveness
- Guest service
- Customer Relations
- Team Collaboration
- Time Management
- Listening Skills
- Problem-solving abilities
Timeline
Head Usher
Shubert Organization
08.2022 - Current
Paraprofessional
Department Of Education
09.2017 - 06.2020
Front of House Usher
Shubert Organization
11.1997 - 08.2022
High School Diploma -
Saint Michael Academy
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