Chrissy Conners
Hoboken,NJ
Overview
9
9
years of professional experience
Work History
Co-Chief of Staff, Director Operational Excellence
Hospital for Special Surgery, Main Campus
12.2022 - Current
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Created reports, presentations and other materials for executive staff.
Director (Operations, Health Solutions Team)
FTI Consulting
10.2021 - 11.2022
- Extensive data and project management expertise; primary experience in perioperative services; experience in workforce management, case management, and coding sampling reviews
- Most recently served as lead project coordinator to the EVP and Chief Population Health Officer of a Managed Medicaid entity
- Project manage and facilitate consulting engagements for major national healthcare entities upwards of 4+ million dollars
- Facilitate and execute extensive data analysis and reporting across large datasets
- Advise and create data collection, management, and analysis processes and procedures for clients
- Identify operational areas of opportunity and deliver effective recommendations and management action plans
- Provide direct supervision to consultants and senior consultants for both internal and external projects
- Supervise and mentor junior colleagues and interns
- Lead and collaborate on various internal initiatives to create and reenforce standards across the practice
- Create and maintain best practices, resource decks, and central repositories
- 4 nominations for FTI award excellence in going above and beyond
Senior Consultant (Operations, Health Solutions Team)
FTI Consulting
10.2018 - 10.2021
- Accepted early promotion to Senior Consultant after consistent top marks on performance evaluations
- Created the Senior Consultant Forum within Operations to facilitate a top-down, bottom-up foundation; provides junior consultants equitable access to mentorship, support, and solutions as well as to educate and reinforce best practices and standards through structured workshops
- Served as interim sterile processing data analyst for a large academic medical center
- Analyzed datasets, developed surveys, and conducted interviews across various engagements to create assessment reports designed to improve the effectiveness and efficiency of patient delivery and experience
- Strategized and implemented practice-wide infrastructure including key reference materials for training, onboarding, and project management support materials (budget to actual tool, management action plans, Excel-based project tools, Word-based standardized templates)
- Led creation of office-wide central repository to house key templates, sales materials, projects and more
Consultant (Disputes and Investigations, Health Solutions Team)
FTI Consulting
08.2016 - 10.2018
- Leveraged SQL and Excel to identify trends, associations, distributions, outliers, and variances for key summary reporting for various healthcare areas (e.g., pharmaceutical, provider, medical coding)
- Produced effective internal and external summary reports to collate findings and help inform next steps
- Supported development of expert reports leveraged in depositions and testimonies
- Served as team lead managing seven coworkers for a 3-month project in which data was transitioned from a single medical company to two buyers
- Served as co-chair for the NYC events committee creating a budget planning tool, managing funds, and organizing events such as intramural basketball, holiday parties, and office retreats
Education
Bachelor of Arts - Economics
Villanova University
Villanova, PA05.2016
Bachelor of Arts - Criminology
Villanova University
Villanova, PA05.2016
Skills
- Advanced: Project Management, Microsoft Office Suite, SQL Server, CensiTrac
- Proficient: Access, AWS, RAT-STATS, Tableau, Visio, Medical Records Systems
- Meeting facilitation
- Project management
- Strategic planning
- Data analysis
Timeline
Co-Chief of Staff, Director Operational Excellence
Hospital for Special Surgery, Main Campus
12.2022 - Current
Director (Operations, Health Solutions Team)
FTI Consulting
10.2021 - 11.2022
Senior Consultant (Operations, Health Solutions Team)
FTI Consulting
10.2018 - 10.2021
Consultant (Disputes and Investigations, Health Solutions Team)
FTI Consulting
08.2016 - 10.2018
Bachelor of Arts - Criminology
Villanova University
Bachelor of Arts - Economics
Villanova University