Chrissy Dubuque
Elizabethton,TN
Summary
Personable Office Administrator with 24 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
24
24
years of professional experience
Work History
Senior Office Administrator
Dalok
10.2010 - 07.2025
- Updated reports, managed accounts, and generated reports for company database.
- Created and implemented filing and organizational systems to boost Type efficiency by Number%.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created personnel manual detailing business procedures and organizational policies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciled account files and produced monthly reports.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
- Completed bi-weekly payroll for Number employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Office Manager
Best Investments Siding And Windows
03.2001 - 09.2010
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associates - Business Administration And Management
East Tennessee State University
Johnson City, TN08.2012
Skills
- Presentation design
- Records maintenance
- Proposal writing
- Meeting planning
- Document management
- Documentation and control
- Payroll and budgeting
- Policy and procedure modification
- Training and coaching
- Database administration
- Insurance verification
- Office coordination
- Credit and collections
- Data retrieval systems
- Expense reporting
- Payroll processing
- Human resources
- Scheduling and calendar management
- Account reconciliation
- Spreadsheet tracking
- Information security
- File maintenance
- Accounts receivable
Accomplishments
Phi Theta Kappa
President’s List
Timeline
Senior Office Administrator
Dalok
10.2010 - 07.2025
Office Manager
Best Investments Siding And Windows
03.2001 - 09.2010
Associates - Business Administration And Management
East Tennessee State University
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