Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISSY DUPLANTER

Des Moines,Iowa

Summary

Dedicated healthcare professional with customer service experience, adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.

Overview

16
16
years of professional experience

Work History

Community Health Worker

Elevance
01.2023 - Current
  • Responsible for being a liaison connector between the patient, the care team and the community.
  • Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
  • Handle and research administrative tasks to support community outreach and program initiatives.
  • Acquire and maintain knowledge of all company policies and procedures.
  • Help to bridge conversations with patients and remove barriers that prevent them from accessing health and social services.
  • Conduct telephonic and or face to face outreach to a panel of patients for appointment scheduling, needs, assessments and care gap closure.

Medical Insurance Coordinator, HANGER

American Prosthetics & Orthotics
08.2009 - 01.2023
  • Submit electronic claims to IL Public Aid and follow up on payment status
  • Review and discuss payment options with patients
  • Obtain prior authorizations and referrals with insurance carriers while making sure procedure codes meet medical criteria and supporting documentation is sufficient
  • Review write off accounts and verify benefits with insurance companies to confirm co-pays, out of pocket expenses and deductibles for patients
  • Document and follow up on past due accounts and send out past due notices and statements
  • Follow up with patients to gather information before sending them to collections
  • Work denied claims to strategically process appeals
  • Submit redeterminations to, for claims processing

Sales Associate/Customer Service Representative

Childrens Place Inc.
06.2016 - 11.2018
  • Worked on a small team to help customers and portray leadership skills
  • Quickly processed customer credit card and cash payments
  • Assisted customers with finding a certain clothing size or style
  • Suggested accessory options to create complete outfits
  • Stocked and organized shelves with new inventory

Loan Documentation Specialist

PALMER GROUP/WELLS FARGO
06.2009 - 08.2009
  • Worked as a receiver entering documents in a timely manner sent in by brokers, customers and agents
  • Notified vendors of information received by email, fax or mail correspondence as well as ordered appraisals
  • Communicated daily with other departments to ensure information was processed promptly and efficiently to fulfill loan applications.

Direct Support Professional

MOSAIC
03.2008 - 05.2009
  • Provided physical and direct support services for adults with developmental disabilities in a group home setting
  • Served as an advocate and leader for clients by teaching work ethic and social emotional skills
  • Planned and coordinated recreational and educational activities and events for clients
  • Monitored and assisted with personal care and provided constructive active treatment.

Education

Chronic Care Certification - Community Health Services

Iowa Chronic Care Consortium
Des Moines, IA
08.2023

Basic Life Support Certification -

National CPR Foundation
Des Moines, IA
10.2022

Life Coach Certification -

Life Coach Training Institute
Des Moines, IA
09.2022

Medical Knowledge Certification -

Des Moines University
06.2021

Human Resources Training

Des Moines Area Community College
Des Moines, IA
06.1999

H.S. DIPLOMA -

EAST HIGH SCHOOL
Des Moines, IA
06.1995

Skills

  • Proficient in electronic medical records
  • Excellent interpersonal communication skills
  • Intuitive learner and able to multitask
  • Electronic Filing System Organization
  • Billing Procedures
  • Verbal and Written Communication
  • Word & Excel
  • Customer Service
  • Insurance Claims
  • Insurance Verification
  • Epic Systems
  • HIPAA Compliance
  • Medical Billing Processing
  • Appointment Scheduling

Timeline

Community Health Worker

Elevance
01.2023 - Current

Sales Associate/Customer Service Representative

Childrens Place Inc.
06.2016 - 11.2018

Medical Insurance Coordinator, HANGER

American Prosthetics & Orthotics
08.2009 - 01.2023

Loan Documentation Specialist

PALMER GROUP/WELLS FARGO
06.2009 - 08.2009

Direct Support Professional

MOSAIC
03.2008 - 05.2009

Chronic Care Certification - Community Health Services

Iowa Chronic Care Consortium

Basic Life Support Certification -

National CPR Foundation

Life Coach Certification -

Life Coach Training Institute

Medical Knowledge Certification -

Des Moines University

Human Resources Training

Des Moines Area Community College

H.S. DIPLOMA -

EAST HIGH SCHOOL
CHRISSY DUPLANTER