Chrissy Galvan
Payson
Summary
Dynamic and results-oriented professional with a proven track record at Vivint, where I safeguarded financial data and enhanced customer satisfaction through efficient payment processing. Skilled in computer applications and customer service, I excel in fast-paced environments, demonstrating exceptional problem-solving abilities and a commitment to excellence. Achieved a significant boost in compliance and operational efficiency.
Overview
2
2
years of professional experience
Work History
PCI
Vivint
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
- Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
- Boosted customer satisfaction with timely and accurate processing of various payment methods.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices to ensure compliance in all payment processes.
- Entered client details and notes into system for interdepartmental access and review.
General Merchandise
Target
02.2024 - 07.2024
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Ensured timely replenishment of stock on shelves by coordinating with inventory management teams.
- Designed product displays to attract customers and increase sales.
- Assisted with staff training initiatives, improving overall team performance and productivity in the workplace.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Managed timely and effective replacement of damaged or missing products.
Package Handler
Fedex Ground
09.2023 - 02.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
Merchandiser
Anderson Merchandisers
03.2023 - 07.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Education
GED -
Landmark Adult Education
Spanish Fork, UT03.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
Timeline
PCI
Vivint
12.2024 - Current
General Merchandise
Target
02.2024 - 07.2024
Package Handler
Fedex Ground
09.2023 - 02.2024
Merchandiser
Anderson Merchandisers
03.2023 - 07.2023
GED -
Landmark Adult Education
Similar Profiles
Jamael BrownJamael Brown
Technical Support Specialist at VivintTechnical Support Specialist at Vivint
Baxter WeyandBaxter Weyand
Home Security Technician at VivintHome Security Technician at Vivint
Nathan LenwaiNathan Lenwai
Sales Representative at VivintSales Representative at Vivint
RYAN NYERYAN NYE
Customer Care Professional, Advanced Billing Department, Inbound Revenue Specialist at VivintCustomer Care Professional, Advanced Billing Department, Inbound Revenue Specialist at Vivint
Angelica CapallaAngelica Capalla
Registered Nurse at Adex Medical Staffing LLC- Banner Payson Medical CenterRegistered Nurse at Adex Medical Staffing LLC- Banner Payson Medical Center