Chrissy Hagg
Lakeland
Summary
Accomplished and energetic Registered Medical Assistant with a solid history of achievement in the health care industry. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service, patient planning and assisting medical professionals. Authorized to work in the US for any employer
Overview
22
22
years of professional experience
Work History
Registered Orthopaedic Assistant
Watson Clinic, LLC
Lakeland, FL
01.2019 - Current
- Coordinated patient appointments and managed scheduling software to optimize clinic workflow.
- Assisted in the maintenance of patient records, ensuring accuracy and compliance with healthcare regulations.
- Streamlined communication between departments, facilitating timely information sharing and enhancing service delivery.
- Supported billing and insurance processes by verifying patient information and resolving discrepancies promptly.
- Apply professional casting.
Registered Medical Assistant
Healthstat
Lakeland, FL
12.2015 - Current
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Authorize drug refills and provide prescription information to pharmacies.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Show patients to examination rooms and prepare them for the physician.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Contact medical facilities or departments to schedule patients for tests or admission.
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
- Schedule appointments for patients.
- Inventory and order medical, lab, or office supplies or equipment.
Medical Administrative Assistant
Watson Clinic Cancer & Research Center
Lakeland, FL
06.2015 - 11.2015
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Complete insurance or other claim forms.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Arrange hospital admissions for patients.
Registered Medical Assistant and Laser Technician
Advanced Podiatry
Tampa, FL
02.2014 - 06.2015
- Demonstrated proficiency in taking patient medical histories and setting up exam rooms for surgeries as well as various diagnostic and wellness procedures.
- Consistently praised for efficient handling of Laser patients and displaying a positive attitude in the office.
- Support duties for diagnostic and technical treatment procedures such as setting up and operating special medical equipment.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Observed and documented patient status and reported patient complaints to the case manager.
- Supported Physicians examine and treat patients by assisting with instruments, injections and suture removal.
- Provided laser treatment for onychomycosis on patients.
Customer Service Representative
GEICO Corporate Office
Lakeland, FL
04.2004 - 03.2013
- Answered phone calls expeditiously.
- Review insurance policy to determine coverage.
- Exceeded in providing excellent customer service.
- Promoted GEICO through their advertising department.
- Assisted in developing new training techniques.
- Trained new hires
Education
Registered Medical Assistant -
Remington college
Tampa, FL02-2014
Skills
- CPR certiffied
- HIPAA
- Medical records
- Computer skills
- Problem-solving
- Casting
Timeline
Registered Orthopaedic Assistant
Watson Clinic, LLC
01.2019 - Current
Registered Medical Assistant
Healthstat
12.2015 - Current
Medical Administrative Assistant
Watson Clinic Cancer & Research Center
06.2015 - 11.2015
Registered Medical Assistant and Laser Technician
Advanced Podiatry
02.2014 - 06.2015
Customer Service Representative
GEICO Corporate Office
04.2004 - 03.2013
Registered Medical Assistant -
Remington college
Additional Information
- Skills
- Strong communication skills Problem Solver
- Quality Control Analysis Phlebotomy
- Certified RMA HIPAA certified
- CPR certified Organizing patient flow
- Appointment scheduling Electronic medical records
- Obtaining vital signs Management skills
- Injections Authorizing Insurance
- Adaptable Compassionate
- Outgoing Lead trainer