Chrissy Haislip
Summary
Talented Loan Servicing Specialist II with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination, escrow analysis and loan closing. Offers great time management and task prioritization skills.
Overview
11
11
years of professional experience
Work History
Loan Operations Specialist II
Busey Bank
09.2022 - Current
- Enhanced operational efficiency by contributing to the development and implementation of procedural improvements within the loan operations department.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Maintained strict confidentiality of sensitive client information in accordance with company guidelines and applicable regulations throughout all stages of the loan process.
- Maintained accurate records of all transactions, keeping detailed logs for audit purposes and regulatory reporting requirements.
- Ensured borrower satisfaction by addressing questions or concerns regarding their loans in a timely manner, fostering positive client relationships.
- Provided training and mentoring to new team members, helping them quickly acclimate to their roles and contribute effectively within the loan operations department.
- Reduced errors in loan documentation through meticulous attention to detail and thorough review processes.
- Facilitated smooth transitions during mergers or acquisitions, integrating new loans into existing systems seamlessly while maintaining high levels of customer service for affected clients.
- Performed complex modifications, conversions, extensions, deferrals and recasts.
- Subject Matter Expert for Construction Loans and provided training.
- Performed Escrow Analysis and maintained escrow accounts.
Mortgage Loan Closer
Mr. Cooper
12.2020 - 07.2022
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Monitored pipelines to track and log status of loans.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Streamlined communication between all parties involved in the mortgage process to ensure timely closures.
- Reviewed mortgage documents for accuracy, which included title abstract, insurance forms and taxes.
- Identified potential roadblocks during the pre-closing phase and resolved issues proactively to avoid delays.
- Properly applied investor and compliance/regulatory guidelines in preparation of closing/funding packages for all loans closed, including but not limited to, Conventional, Jumbo, FHA, VA and Bond loans.
Mortgage Loan Closer
Flat Branch Home Loans
04.2020 - 12.2020
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Provided highest level of service and support to customers, closing agents and realtors.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Identified potential roadblocks during the pre-closing phase and resolved issues proactively to avoid delays.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Checked loan documents for accuracy prior to closing.
- Properly applied investor and compliance guidelines in preparation of conventional loans, Jumbo loans, FHA loans, Va loans and Bond loans.
- Researched all suspense issues to determine validity of the issue and determined the correct course of action.
- Authorized funding of loans after careful review of the signed closing package.
Mortgage Loan Closer
Delmar Mortgage
09.2019 - 04.2020
- Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Provided highest level of service and support to customers, closing agents and realtors.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Worked with underwriters to fix application problems and resolve issues.
- Checked loan documents for accuracy prior to closing.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed and maintained relationships with customers, lenders and other third parties.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
Loan Processor
West Community Credit Union (Temporary Assignment)
08.2018 - 09.2019
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Provided quick turnaround times to maintain fast-past schedule.
- Utilized loan origination software to process and track loan applications.
- Prepared comprehensive reports to management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Coordinated, reviewed and qualified appraisals.
Mortgage Loan Closer
Central Bank Of St Louis
01.2016 - 07.2018
- Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Provided comprehensive training to junior staff members on loan closing procedures and best practices.
- Provided highest level of service and support to customers, closing agents and realtors.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
Senior Operations Supervisor (Officer)
Citi Mortgage
08.2013 - 03.2016
- Conducted regular team meetings to maintain open communication channels and address any concerns or challenges promptly.
- Mentored junior staff members on best practices in operations management, contributing to their professional growth within the organization.
- Led a team of 15+ employees, fostering a collaborative work environment to achieve departmental goals and meet deadlines.
- Managed daily operations, ensuring quality control measures were in place to maintain high standards of customer service and product delivery.
- Facilitated collaboration between departments for effective issue resolution, resulting in improved interdepartmental relationships.
- Collaborated with executive leadership on strategic planning initiatives to align department objectives with overall company goals.
- Reduced employee turnover by establishing a comprehensive training program that improved staff skillsets and job satisfaction.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Established strong relationships with suppliers/vendors which led to timely deliveries and better pricing options.
Education
General Business
Southwestern Illinois College
Granite City, ILSkills
- Strong attention to detail
- Software application proficiency
- Loan processing and closing knowledge
- Quality control measures
- Loan Modification Experience
- Loan System Navigation
- Loan Servicing Experience
- Loan Documentation Expertise
- Team Leadership
- Time Management
- Complex Problem-Solving
- Customer service and support
Additional Information
Proficient with Encompass, Jack Henry, Synergy, Synapsis, Xperience and Snap docs.
Timeline
Loan Operations Specialist II
Busey Bank
09.2022 - Current
Mortgage Loan Closer
Mr. Cooper
12.2020 - 07.2022
Mortgage Loan Closer
Flat Branch Home Loans
04.2020 - 12.2020
Mortgage Loan Closer
Delmar Mortgage
09.2019 - 04.2020
Loan Processor
West Community Credit Union (Temporary Assignment)
08.2018 - 09.2019
Mortgage Loan Closer
Central Bank Of St Louis
01.2016 - 07.2018
Senior Operations Supervisor (Officer)
Citi Mortgage
08.2013 - 03.2016
General Business
Southwestern Illinois College
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