Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Chrissy Hernandez

Denver,CO

Summary

Polished and professional Bilingual Boutique Sales Manager with proven skills in driving substantial sales. Offers demonstrated expertise in Luxury Products; Luxury Vehicles | Leather Goods| Jewelry | Cosmetics | Luxury Social Connector marketing and customer relations. Successful at building niche store environments and stellar market reputation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Luxery Automotive Advisor

Car Choice
Denver, CO
02.2025 - Current
  • Delivered high-touch, client-centric sales experiences for Audi, Mercedes-Benz, and BMW by combining deep technical product knowledge with refined interpersonal skills; guided clients through a tailored consultation process to align vehicles with their lifestyle and performance preferences.
  • Led CRM implementation and optimization across the sales team, streamlining client follow-up, lead tracking, and pipeline visibility; trained team members on best practices, resulting in improved client retention, stronger prospect engagement, and a measurable increase in conversion rates.
  • Exceeded sales targets consistently by managing the full luxury sales cycle—from personalized test drives to financing, trade-in negotiation, and white-glove delivery—while cultivating long-term relationships with high-net-worth clientele.

Lead Key Holder/Senior Financial Sales Advisor

Tiffany & Company
12.2023 - 11.2024
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
  • Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.


Assistant Boutique Manager

Chanel
06.2022 - 12.2023
  • Managed the first Chanel stand alone boutique for Fragrance and Beauty In the Denver Market with Small leather goods and Eyewear
  • Coached, mentored and trained a exceptionally successful team with a strong focus in Luxury Clienteling exceeding plan for our fist year
  • Operational Lead - Lead Inventory proficiently and assisted in creating outlines and procedures to make all operations, Virtual merchandising, and Organization run smoothly throughout the boutique.
  • Event Lead - Organized special events such as conferences or training sessions for employees. As well as Private Sales events
  • Eyewear Ambassador - Trained the boutique in learning all aspects of Eyewear trends, logistics and operations as well as repairs, small adjustments and fashion trends
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.


Senior Sales Advisor

Tiffany & Company
09.2020 - 06.2022
  • Maintained a high level of customer service excellence in all interactions with clients.
  • Educated customers on the 4 C's of diamonds.
  • Assisted customers in selecting and purchasing diamond jewelry within their budget.

Assistant Boutique Manager

Bare Minerals
06.2018 - 09.2020
  • Preformed all management aspects of the workplace while pioneering a top 5 boutique growth for the 2019 year
  • Successful In creating more than 10+ events in order to pioneer product launches while networking and partnering with other retailers
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
  • Met targets consistently by working hard and with strong attention to detail.

Assistant Store Manager

The Body Shop
10.2016 - 05.2018
  • Drove single-year sales growth of 35%, setting a new record company-wide
  • Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers
  • I was tasked with training multiple different teams on the west coast including California and San Francisco


Education

High School Diploma -

Overland High School
Aurora, CO
05.2017

Aesthetician Certificate - Aesthetician -

Denver School Of Botanic And Medical Aesthetics
Denver, CO

Skills

  • Financial acumen Obtained in the Luxury Car Industry
  • Performance analysis on Retail sales KPI'S, CRM, Microsoft Bluishness and various Marketing tools
  • Multi-unit retail management
  • Product expertise in luxury goods across various categories with a strong understanding of luxury market trends and consumer connections
  • Budgeting and financial management with a strong focus in operations

Accomplishments

  • Achieved top 50 Client advisors For Tiffany and Company YTD 2024.

Languages

5

Certification

  • Colorado Sales Licence - CIADA

Timeline

Luxery Automotive Advisor

Car Choice
02.2025 - Current

Lead Key Holder/Senior Financial Sales Advisor

Tiffany & Company
12.2023 - 11.2024

Assistant Boutique Manager

Chanel
06.2022 - 12.2023

Senior Sales Advisor

Tiffany & Company
09.2020 - 06.2022

Assistant Boutique Manager

Bare Minerals
06.2018 - 09.2020

Assistant Store Manager

The Body Shop
10.2016 - 05.2018

High School Diploma -

Overland High School

Aesthetician Certificate - Aesthetician -

Denver School Of Botanic And Medical Aesthetics

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