Chrissy Hollins

• Manage ambiguous, high complexity cross-functional projects: EA to DRC Reskilling, Liberty Mutual Forms Mass Market, Safeco IAD TM Efficiencies Portfolio Initiatives, Safeco Driving Score, Florida UW Profitability, Safeco Forms Automation & Safeco Now Redesign
• Utilize agile and change management project methodology, understand vision, project objective and imperative alignment
• Define and gain agreement on deliverables, scope, timing, resources, and objectives through data analysis, discovery and input from stakeholders as well as proactively assessing impacts
• Develop and monitor pilots to support project goals
• Lead effective project meetings through creative storytelling that updates, supports project success and engage stakeholders
• Direct stakeholders towards consensus points and gain buy-in of recommendations
• Escalate and work to resolve issues that serve as roadblocks and/or place project objectives at risk
• Implemented and manage, Skill Builders, pilot peer led training department workshop series

• Leadership of a team of 20+ direct sales agents by analyzing metrics, utilizing superior interpersonal communication skills, visualization, technology, motivational modeling, and direct sales management expertise
• Exceeded customer needs by assisting and training sales representatives on consultative sales processes and overcoming objections by discovering needs and addressing them
• Improved networking, marketing events, and overall communication with customers through streamlining SOPs and marketing, such as trade shows engagement and follow up resulting in earning 2021 Manager of the Year and 2023 Choice Strong Choice Contest
• Hands-on utilization of change management, financial management, self-motivated and marketing experience to tackle dynamic market conditions, customer insights, and the agility to motivate, while earning a 71% eNPS participation
• Led high-complexity regional projects: Mid Atlantic University, Sales Coach Certification and New Hire Business Plan

• Successfully partnered with regional stakeholders on Choice sales & adoption with a focus on opportunities, challenges, and recommended process solutions, marketing ideas, training, and advanced sales concepts/technique to drive increased production
• Developed Advisory Council , a forum that promoted two-way communications, resource and process continuous improvement, empowered sales representatives and facilitated field involvement and accountability
• Collaborated with Field Sales Support Team to develop capabilities, processes, and tools to increase their support of both agents and branch management

• Led the assessment, development, and skill building of newly hired field sales representatives regionally and nationally through in person and virtual sales trainings
• Initiated and managed Choice Wholesaler proof of concept project with the goal of validating a new role to support field Choice adoption & sales
• Collaborated with Field Sales Support Team to develop capabilities, processes, and tools to increase their support of both agents and branch management within Liberty lines of business and the Choice platform

• Award winning personal lines insurance agent offering home, auto, life & specialty products with Liberty Mutual and Choice carriers
• Early Choice adopter

• Provided marketing collateral, digital assets and business planning for small businesses
• Startup business owner identifying opportunity and utilizing concept, planning, and execution
• Managed a team of employees and developed employee skills as well as overseeing daily operations

• Annual corporate innovation winner creating a new project/product management lead role and team
• Concept focused on a nontraditional revenue stream which generated over $35 million dollars in the first 3 years and ultimately led to the expansion of additional Project/Product Managers
• Project was complex in nature; involved development and execution of project plan, resource allocation and prioritization, management of multiple workstreams which included outside vendor and publishers in addition to a broad stakeholder base which included Executive and Regional Leadership, Sales and Production teams in 4 states/8 sales offices and 2 regions (400+)
• Built relationships and improved adoption/sales by partnering with field sales, support teams and leadership and developing change management plan
• Developed standardized procedures, marketing and training resources, communication plan
• 2 in Sales Company Wide, 1997 / President's Sales Council and President's Club 1997
• ERG Skills & Development

• Annual corporate innovation winner creating a new project/product management lead role and team

• new concept focused on a nontraditional revenue stream which generated over $35 million dollars in the first 3 years

• Project was ambiguous; involved development and execution of project plan, resource allocation and prioritization, management of multiple workstreams, standardized procedures, marketing and training resources, communication plan

• Drove improved adoption/sales by partnering with field sales, support teams and leadership and developing change management with executive,and senior leadership, sales and production teams in 4 states/8 sales offices and 2 regions (400+)