Chrissy Horn-Deeks
East Meadow,NY
Summary
Results-driven Senior Director of Operations known for unparalleled productivity and efficiency in task completion. Possess specialized skills in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and organizational success.
Overview
18
18
years of professional experience
Work History
Senior Director of Operations and Procurement
The Pace companies
05.2016 - 09.2024
- Developed and implemented operational policies and procedures to ensure organizational effectiveness.
- Managed the daily operations of a multi-site organization, ensuring compliance with company standards.
- Analyzed current operational processes and identified areas for improvement in order to maximize efficiency and cost savings.
- Oversaw budgeting, forecasting, financial analysis, and resource allocation activities.
- Conducted regular performance reviews of staff members to promote professional development and career advancement opportunities.
- Facilitated communication between internal departments as well as external vendors and partners.
- Maintained relationships with customers by providing timely responses to inquiries or complaints regarding services or products offered.
- Monitored industry trends and changes in market conditions that could impact operations strategy.
- Managed vendor relationships by negotiating contracts and monitoring performance metrics.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Developed and maintained client relationships to grow business and improve account retention.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Senior Project Manager
WDF
Yonkers, New York
02.2014 - 05.2016
- Managed project scope, timeline and budget in alignment with company objectives.
- Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
- Identified potential risks associated with projects and developed mitigation strategies.
- Ensured compliance with relevant regulations during all stages of a project's lifecycle.
- Negotiated contracts with third-party vendors when necessary.
- Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
- Delivered high level of service to clients to extend relationship and encourage further projects.
- Monitored internal financial budgets to measure against projections.
- Monitored design processes from conceptual phase through construction.
- Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
- Managed submittals and processing of Requests for Information between general contractor, owner, and owner's consultants.
- Conducted project post-mortems and created a recommendations report to identify successful and unsuccessful project elements.
- Successfully managed relationships with all stakeholders.
- Monitored compliance with internal policies, contracts, and regulatory obligations.
- Managed changes to project scope, project schedule, and project costs using appropriate verification techniques.
- Acted as a mentor to junior project managers and other staff.
Project Manager
Par Plumbing
Lynbrook, New York
01.2007 - 02.2014
- Maintained records of all documents related to each project including specifications, change orders, and invoices.
- Ensured compliance with applicable laws, regulations, policies, and procedures throughout the life cycle of each project.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors, and contractors.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Conducted periodic inspections of job sites for quality and progress.
- Made changes to project scope and cost, and implemented most effective change management processes to keep project up-to-date.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Submitted budget estimates, progress reports, and cost tracking reports.
- Submitted project deliverables to clients, consistently adhering to quality standards.
Education
Brooklyn Technical High School
Brooklyn, NYMechanical Engineering
Queensborough Community College
Oakland Gardens, NYSkills
- Process Improvements
- Capital Spending
- Leadership Training
- Operations Oversight
- Risk Mitigation
- Financial Controls Implementation
- Performance Analysis
- Operational Efficiency
- Cost Control
- Price Negotiation
- Supplier Relationship Management
- Vendor Acquisition
Timeline
Senior Director of Operations and Procurement
The Pace companies
05.2016 - 09.2024
Senior Project Manager
WDF
02.2014 - 05.2016
Project Manager
Par Plumbing
01.2007 - 02.2014
Brooklyn Technical High School
Mechanical Engineering
Queensborough Community College