Chrissy Lorello
Middletown
Summary
HR leader with extensive experience at American Express, specializing in M&A integration and organizational transformation. Proven ability to leverage people analytics to drive talent strategy and enhance workforce stability. Expertise in change management and leadership advisory, delivering insights that align with strategic business objectives.
Overview
19
19
years of professional experience
Work History
Human Resources, Mergers and Acquisitions
American Express
New York
10.2025 - Current
- Led human capital due diligence assessing workforce structure, leadership capability, compensation, benefits and cultural risk factors, informing deal valuation and integration strategies.
- Created executive and critical talent retention strategies tailored to specific deal needs, enhancing workforce stability during transitions.
- Collaborated with Corporate Development, Legal, Finance and external advisors to align people strategy with deal objectives, ensuring effective integration of human capital considerations.
Human Resources, Global Servicing HR Business Partner Team – Chief of Staff
American Express
New York
01.2022 - 10.2025
- Lead strategic planning and management of key CEG annual processes supporting a global organization of over 30,000 colleagues.
- Partnered with HR COEs to deploy talent, performance, and engagement programs, enhancing adoption and operational efficiency across business teams.
- Leverage people and business data to deliver insights on workforce trends, leadership capacity, and frontline talent risks.
- Acted as trusted advisor to Global Servicing CSP team, serving as sounding board and central contact for overall Global Servicing perspective.
- Utilized data to deliver strategic insights and recommendations for talent planning and management across colleague segments, including leadership and frontline populations.
- Manage and develop an analyst responsible for people reporting and insights, ensuring high quality data storytelling for senior leaders.
- Provided market visit data and insights to inform decision-making at senior leadership levels.
Finance Director, Finance Tech & Transformation
American Express
New York
01.2019 - 12.2021
- Partnered with Finance and Technology leaders to drive large-scale transformation initiatives, aligning org priorities, talent needs and delivery milestones.
- Conducted organization-wide capability assessment for 750 colleagues, enhancing understanding of roles and workloads.
Shared insights on change readiness with over 10 senior leadership teams to support strategic planning.
Collaborated with leadership teams to analyze workforce dynamics, driving effective resource management.
Assessed transformation adoption levels, offering data-driven recommendations for improvement. - Orchestrated five program increment planning sessions annually, enabling Finance and Technology teams to align on strategic objectives and prioritize key goals.
- Managed global DEI champions group of thirty-five regional champions, facilitating best practice sharing and increasing awareness of enterprise-level DEI focus areas.
Director, Chief of Staff, Finance Transformation
American Express
08.2016 - 12.2018
- Performed Chief of Staff responsibilities including talent planning, budget management, team engagement and recognition.
- Led and developed two direct reports, providing coaching and performance feedback.
- Contributed to program management office for enterprise finance transformation, enhancing governance, decision-making, and stakeholder alignment.
- Collaborated with consultants to develop change management strategy, increasing adoption within decision support finance teams.
- Co-led launch of 'Returnship' pilot program, establishing diversity-focused talent pipeline for experienced professionals re-entering the workforce.
Director, Chief of Staff, Consumer Service Finance
American Express
08.2015 - 08.2016
- Provided strategic planning and operational support to the CFO of Consumer Products and Services (CPS) as a key member of the senior leadership team.
- Acted as central liaison between CPS Finance and business teams, ensuring collaboration and alignment on key initiatives to drive strategic objectives.
- Managed a $14M team budget, overseeing monthly results and annual forecasting to drive accurate financial planning.
- Led performance management and compensation planning for 100+ colleagues, including calibration and pay recommendations to support organizational goals.
- Designed and executed comprehensive colleague engagement program, leading twenty-five colleagues to deliver training, development, and networking events that significantly enhanced colleague experience.
Manager, US Consumer Proprietary Lending Finance
American Express
11.2013 - 08.2015
- Orchestrated cardmember reengagement initiative, executing cost-benefit analysis throughout pilot to determine and focus on highest value segments during rollout.
- Collaborated with product and marketing teams, providing financial expertise and analytical insights that influenced proprietary lending portfolio management.
- Performed analysis identifying optimal value structure for cashback product refresh.
Manager, Risk Finance
American Express
New York
07.2012 - 11.2013
- Managed lending and charge loss provision forecasts and analyzed monthly results for Canadian market, enhancing credit provision modeling expertise.
- Provided short- and long-term performance outlooks to Risk and Finance local market teams, facilitating informed strategic decision making.
- Conducted ad-hoc analyses using large datasets to identify trends across four leading international markets, driving efficiencies by identifying and leveraging individual market findings and applying across the various regions.
Global Derivatives Operations Senior Transaction Services Analyst
Citigroup
New York
08.2007 - 05.2011
- Achieved above-target results for federal reserve and internal team metrics in credit derivative trade confirmations, affirmations, and backloading, promoting regulatory compliance and operational efficiency.
- Provided outstanding client service by cultivating and sustaining relationships with a diverse portfolio including major dealers and high-value platinum clients.
- Analyzed financial data to identify trends and inform decision-making processes.
Education
Bachelor of Science - Finance, Accounting
Marist College
Poughkeepsie, NY05.2007
Skills
- HR strategy
- Leadership advisory
- People analytics
- Organizational transformation
- Talent strategy
- M&A integration
- Change management
Core Capabilities
- Strategic HR Business Partnering
- Executive & Senior Leadership Advisory
- Workforce & People Analytics
- Organizational Design & Change
- Talent Strategy & Succession Planning
- M&A Human Capital Due Diligence & Integration
Timeline
Human Resources, Mergers and Acquisitions
American Express
10.2025 - Current
Human Resources, Global Servicing HR Business Partner Team – Chief of Staff
American Express
01.2022 - 10.2025
Finance Director, Finance Tech & Transformation
American Express
01.2019 - 12.2021
Director, Chief of Staff, Finance Transformation
American Express
08.2016 - 12.2018
Director, Chief of Staff, Consumer Service Finance
American Express
08.2015 - 08.2016
Manager, US Consumer Proprietary Lending Finance
American Express
11.2013 - 08.2015
Manager, Risk Finance
American Express
07.2012 - 11.2013
Global Derivatives Operations Senior Transaction Services Analyst
Citigroup
08.2007 - 05.2011
Bachelor of Science - Finance, Accounting
Marist College