Chrissy Mitchell-Nash
Sun City Center,FL
Summary
Skilled insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success. Noted for bringing creative solutions to complex situations in past roles.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Health Plan One
Tampa, Florida
07.2024 - 12.2024
- Assisted clients in selecting appropriate health insurance plans and coverage options.
- Educated customers on policy details, benefits, and terms of service.
- Conducted thorough assessments of client needs to recommend suitable products.
- Resolved client inquiries and issues promptly through effective communication skills.
- Utilized CRM software to track client interactions and manage policy documentation.
Customer Service Representative
CornerStone Staffing
Irving, Texas
02.2024 - 06.2024
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and ensured accurate information entry in the system.
- Maintained product knowledge to provide informed assistance to clients.
- Collaborated with team members to improve service delivery processes.
- Handled customer complaints with empathy and professionalism.
Insurance Sales Agent
Health Insurance King
IRVING, TX
07.2022 - 02.2023
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Pursued continued professional development through insurance workshops, course and webinars.
- Offered policy guidance and management to promote asset protection.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
Health Insurance Agent
Dialog Direct
Fort Worth, TX
08.2017 - 12.2021
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Analyzed customer needs and provided best options, upselling products and services.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Conducted fact-finding assessments to create sales presentations for client engagement.
- Coordinated enrollment into plan benefits directly with insurance companies or through marketplace.
Health Insurance Agent
American Insurance Solutions
Irving, TX
01.2017 - 08.2017
- Assisted members to enhance current plans with supplemental benefits to boost sales.
- Analyzed customer needs and provided best options, upselling products and services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
Health Insurance Agent
HealthMarkets Insurance Agency
Dallas, TX
10.2015 - 10.2016
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Calculated premiums and established payment methods.
- Processed changes in insurance policies and periodically reassessed client needs.
- Attended company-sponsored gatherings to speak to community groups on healthcare coverage and long term goals.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Call Center Agent
CO-OP Financial Services
Fort Worth, TX
05.2016 - 08.2016
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Took over 50 inbound calls per day, attentively listening to customers' questions and concerns and increasing customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Master of Arts -
Lindenwood College
2003
Bachelor of Arts -
Southern Illinois University
1996
Skills
- Networking
- Sales strategies
- Customer assistance
- Client relations
- Business acumen
- Sales closing
- Customer needs assessment
- Client retention
- Customer follow-up
Timeline
Insurance Agent
Health Plan One
07.2024 - 12.2024
Customer Service Representative
CornerStone Staffing
02.2024 - 06.2024
Insurance Sales Agent
Health Insurance King
07.2022 - 02.2023
Health Insurance Agent
Dialog Direct
08.2017 - 12.2021
Health Insurance Agent
American Insurance Solutions
01.2017 - 08.2017
Call Center Agent
CO-OP Financial Services
05.2016 - 08.2016
Health Insurance Agent
HealthMarkets Insurance Agency
10.2015 - 10.2016
Master of Arts -
Lindenwood College
Bachelor of Arts -
Southern Illinois University
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