Chrissy Ruiz

-Responsible for leading and developing people to achieve results within the restaurant (Sales, Customer Experience Metrics, Food Cost, Labor and Productivity, etc.)

-Leads their team (team members, trainers, shift leaders, and service leaders) to deliver a consistently outstanding guest experience through the execution of Chick-fil-A’s Winning Hearts Everyday Strategy.

- Creates a challenging, edifying, and satisfying experience for team members.

-Creates a desirable team member experience by providing purpose, feedback, and community for team members in the restaurant.

-Meaningfully contributes to Operational Excellence working in daily operations

-Outside of scheduled shifts, the Director takes ownership over a combination of an area of the operation, time of the operation, group of people, system(s), or process(es) that directly and meaningfully impacts restaurant results

-Excels in identifying and measuring the impact of problems and solutions both qualitatively and quantitatively. They design and implement plans, monitor for success or failure, and refine the plan. The Director will use this process as an opportunity to develop team members and future leaders – a distinguishing ability of a true leader.