Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Chrissy Smith

Omaha,NE

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Dental Office Manager

Walnut Grove Dental
01.2018 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.

Server Shift Leader

Stokes West Omaha
03.2023 - 04.2024
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Dental Assistant Instructor

Delta Community College
05.2016 - 01.2018
  • Improved student competency by implementing hands-on dental assistant training exercises.
  • Prepared graduates for successful careers as dental assistants by emphasizing real-world applications of skills learned in class.
  • Reduced student attrition rates by providing personalized support and mentoring to struggling learners.
  • Promoted a positive learning environment with an emphasis on teamwork and collaboration among students.

Office Administrator

Chadwell Family Dentistry
01.2011 - 05.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Education

Associate of Science -

Colby Community College
Colby, KS
12.2014

Skills

  • Office Management
  • Dental Assisting
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Client Relations
  • Scheduling
  • Call Management
  • Appointment Scheduling
  • Team Development

Additional Information

I would love an opportunity to chat with you more regarding the position. I am ready to learn and become an important asset to the Pure Barre family

Timeline

Server Shift Leader

Stokes West Omaha
03.2023 - 04.2024

Dental Office Manager

Walnut Grove Dental
01.2018 - Current

Dental Assistant Instructor

Delta Community College
05.2016 - 01.2018

Office Administrator

Chadwell Family Dentistry
01.2011 - 05.2016

Associate of Science -

Colby Community College

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Chrissy Smith