Chrissy Staples
McDonald,TN
Summary
Experienced healthcare and customer service professional with over 10 years of experience in insurance, claims processing, and patient account management. Skilled in scheduling, pre-registration, insurance verification, and financial counseling, with a strong understanding of insurance requirements, medical terminology, and government reimbursement programs. Proven ability to deliver exceptional service in fast-paced environments while ensuring accuracy and compliance.
Overview
18
18
years of professional experience
Work History
Senior Customer Service Professional
BlueCross BlueShield of Tennessee Inc.
08.2012 - 03.2024
- Verified and processed claims, ensuring accuracy in demographic and insurance information for timely reimbursement.
- Assisted customers with insurance inquiries, resolving complex issues related to coverage and billing.
- Maintained adherence to quality and performance standards, exceeding departmental goals.
- Managed special projects requiring detailed data analysis and reporting.
- Cross-trained in claims processing and workforce management, showcasing flexibility and adaptability.
Support Specialist
Parallon
08.2021 - 07.2022
- Conducted patient account research to verify insurance coverage, benefits, and billing accuracy.
- Processed financial transactions, corrected misallocated payments, and provided account resolution support.
- Assisted in revenue cycle management, ensuring timely completion of account activities.
Collector and FHA Loan Auditor
Vanderbilt Mortgage and Finance Inc.
07.2009 - 05.2012
- Reviewed and processed loan documentation for compliance with federal guidelines.
- Worked with customers to develop payment solutions and maintain financial compliance.
Customer Service Representative
EPB of Chattanooga
06.2006 - 07.2009
- Processed account setups, payment transactions, and service changes with precision and efficiency.
- Delivered excellent customer service while managing high-volume inquiries.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Ooltewah High School
Ooltewah, TN05-1998
Skills
- Patient Access & Scheduling: Proficient in scheduling appointments, pre-registration, and providing detailed patient instructions
- Insurance & Financial Expertise: Experienced in insurance verification, benefits analysis, and financial counseling, including setting up payment plans
- Compliance & Accuracy: Skilled in ensuring accurate data entry for patient demographics, insurance information, and billing requirements
- Customer Service & Communication: Adept at handling challenging situations with professionalism and empathy, ensuring satisfaction
- Technical Proficiency: Advanced knowledge of Microsoft Office Suite, Facets, SAP, and patient account systems
- Medical Knowledge: Familiar with medical terminology and basic diagnosis/procedure coding principles
Timeline
Support Specialist
Parallon
08.2021 - 07.2022
Senior Customer Service Professional
BlueCross BlueShield of Tennessee Inc.
08.2012 - 03.2024
Collector and FHA Loan Auditor
Vanderbilt Mortgage and Finance Inc.
07.2009 - 05.2012
Customer Service Representative
EPB of Chattanooga
06.2006 - 07.2009
High School Diploma -
Ooltewah High School
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