Chrissy Stewart
Rowland Heights ,CA
Summary
Summary of Qualification: Extensive customer service background and product knowledge in Lending Industry. Proven ability to manage sales and service staff. Strong analytical and planning skill, combined with the ability to coordinate the efforts of many to meet organizational goals-team player. Productive and efficient work habits without supervision. Self motivator with high energy. The ability to multi-task, and work well in a Team environment. Goal oriented, bonus driven.
Professional Experience: A solid background in Conventional Lending. Additional supervisory and training experience. Over 15 years of strong customer service experience and skills in the real estate industry. Able to manage a pipeline of 60-80 loan files. Establishing and maintaining good working relationships with clients/industry partners/vendors.
Overview
19
19
years of professional experience
Work History
Mortgage Loan Processor
Keep Your Home California
Riverside, CA
10.2010 - 05.2015
- Process documentation to determine if clients meet general eligibility for government grants to assist homeowners that are trying to avoid foreclosure.
- Able to manage 60-100 loan files.
- Funded over 100 file per month.
- Knowledge of all US Treasury guidelines for each program offered by KYHC.
- Credit Analysis.
- Through review and analysis of homeowner documentation in order to determine eligibility of KYHC Programs.
- Review debt to income, loan to values, previous mortgage financing to determine eligibility for modifications and program assistance.
- Verify and validate all paperwork such as pay stubs, W2's, 1040, 1120, 1065 profit and loss statements, bank statements, calculate DTI/LTV, update company data system with all corrections and/or findings during processing/review of documentation.
- Constant contact with homeowners letting them know exactly what is needed to make sure their application is processed efficiently as well as expeditiously.
Book Keeper/Customer Service Rep
Pacific Coast Propane
Ontario, CA.
08.2008 - 09.2010
- Responsible for Billing and Account Receivable for Office.
- Responsible for the Customer Service for 2500 clients.
- Responsible for reviewing customer account quality to ensure each file is being billed correctly.
Production Coordinator
Acoustic Home Loans, LLC
Orange, CA
12.2005 - 09.2007
- Responsible for Account Managers, Underwriters and Funders.
- Approval Authority Exception Authority Process mortgage loans from start to finish.
- Review of all escrow documentation, title reports, credit reports, income documentation, employment verifications complete processing of mortgage loans each month.
- Reviewed all business for possible compliance or Risk issues.
- Maintained and developed relationships with Broker base of 50 office-consisting of Brokers, Loan officers, processors, escrow and title offices.
Sr. Account Manager
Encore Credit Corp
Irvine, CA
02.2002 - 12.2005
- Responsible for all incoming production processing.
- Process mortgage loans with working knowledge of various lender guidelines on conventional /FHA purchase and refinance.
- Process mortgage loans from start to finish.
- Acts as a liaison between Brokers and underwriters.
- Maintained direct relations with all parties involved in production.
- Analyzed all income documentation for completeness and accuracy.
- Reviewed appraisals and property profiles for value acceptance.
- Completed Risk and compliance procedures.
Regional Loan Processor Manager
Ameriquest Mortgage Company
Orange, CA
07.1999 - 02.2002
- Supervised both Tracking, Recording and Processing Departments Primary Contact with Major Clientele (Status Summary Reports) Trained New Employees and Coordinated Schedules Processed Assignments of Mortgage Documents - auditing, portfolio analysis, quality control and County preparation.
Loan Processor Manger
Axiom
Anaheim, CA
06.1996 - 06.1999
- Worked directly with the corporate loan department in assisting with pre-underwriting, processing and dealing with 1st Trust Deed investors.
- Responsible for branches loan files from submission through disposition.
- Acts as a liaison between branches and underwriters.
- Assist management with the training of new hire associates and day-to-day workflow schedules Knowledge of compliance/RESPA issues.
Loan Officer Assistant
Community Mortgage Funding LLC
Pomona, CA
06.2015
- Responsible for starting all new Borrowers files and maintaining files for active loans transactions.
- Responsible for gathering prospective borrowers information.
- Assistant loan officer with their Pipeline .
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
- Analyzed and evaluated client's financial analysis/ budget which included tax returns, social security numbers, bank statements and other sensitive information.
Skills
Excel, Word, Windows, Geneses, Title One, Lotus Notes, Empower and Uniform
Type 45 WPM, 10 key by touch
Proficient in Loan Programs (LP, FNMA DU and Clout
- 10 key by touch, auditing, Billing, credit, Credit Analysis, Clientele, clients, Customer Service, DTI, documentation, financing, government, grants, hiring, Lotus Notes, Excel, Office, Windows, Word, mortgage loans, processors, profit and loss statements, quality, quality control, Recording, Treasury, Type 45 WPM, underwriting, workflow
Timeline
Loan Officer Assistant - Community Mortgage Funding LLC
06.2015
Mortgage Loan Processor - Keep Your Home California
10.2010 - 05.2015
Book Keeper/Customer Service Rep - Pacific Coast Propane
08.2008 - 09.2010
Production Coordinator - Acoustic Home Loans, LLC
12.2005 - 09.2007
Sr. Account Manager - Encore Credit Corp
02.2002 - 12.2005
Regional Loan Processor Manager - Ameriquest Mortgage Company
07.1999 - 02.2002
Loan Processor Manger - Axiom
06.1996 - 06.1999
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