Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chrissy Townley

Millport,AL

Summary

Dynamic Utility Billing Coordinator with a proven track record at 4-County Electric Power Association, excelling in invoicing and customer service. Enhanced billing accuracy through process optimization, reducing errors significantly. Skilled in data entry and account reconciliation, fostering strong client relationships and ensuring timely resolution of inquiries. Committed to operational excellence and efficiency.

Professional billing professional with strong expertise in financial operations and invoice management. Adept at ensuring timely and accurate billing processes, utilizing skills in account reconciliation, data entry, and customer service to drive efficiency. Known for collaborative team spirit and adaptability in dynamic environments. Highly reliable and results-focused, consistently meeting organizational goals and enhancing overall workflow.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Utility Billing Coordinator

4-County Electric Power Association
06.2007 - Current
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Developed customized billing reports for daily service orders and billing calculations.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
  • Entered details into accounts and tracked payments.
  • Optimized billing processes by implementing efficient invoicing and payment tracking systems.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.
  • Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
  • Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
  • Organized accounts for financial audits and supported audit process.
  • Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Generated monthly billing and posting reports for management review.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Responded to customer concerns and questions on daily basis.
  • Created improved filing system to maintain secure client data.
  • Collaborated with customers to resolve disputes.

Branch Manager

Cadence Bank
07.2002 - 05.2007
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.

Teller

AmSouth Bank
05.1998 - 07.2002
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Education

New Hope
Columbus, MS
05-1998

Skills

  • Deadline oriented
  • File management
  • Data entry proficiency
  • Accuracy and precision
  • Document review
  • Invoicing expertise
  • Recordkeeping
  • Billing software
  • Proficiency with [billing software]
  • Payments experience
  • Customer service
  • Account reconciliation

Certification

  • Supervisory Training

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Utility Billing Coordinator

4-County Electric Power Association
06.2007 - Current

Branch Manager

Cadence Bank
07.2002 - 05.2007

Teller

AmSouth Bank
05.1998 - 07.2002

New Hope

Similar Profiles

CREATE PROFILE
Chrissy Townley