Chrissy Turk
Cash Application & Support Leader
Green Bay,WI
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Cash Application & Support Manager
Schneider Enterprise Resources, LLC
2014.12 - 2020.09
- Responsible for timely and accurate auto or manual application of incoming receivables to open invoices or GL codes.
- Managed daily operations to ensure smooth functioning of the support department across multiple teams totaling 15 - 20 associates.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with internal and external customers to enhance customer satisfaction.
- Mentored staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established strong relationships with key stakeholders, fostering open communication channels for enhanced cooperation.
- Organized and led training sessions to keep team updated on new technologies and support protocols.
- Developed escalation procedures to handle high-priority issues swiftly, minimizing customer downtime.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Accounts Receivable Leader
Schneider Enterprise Resources, LLC
2012.01 - 2014.12
- Trained employees on all manual invoicing, assigned duties, delivered performance feedback through daily metrics.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw day-to-day activities of four - eight associates in the transportation industry, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Ensured organization controls over manual invoicing and processes.
INTERNAL AUDITOR
Schneider Enterprise Resouces, LLC
2007.11 - 2012.01
- Assisted with reviews of operational controls to ensure Company assets were safeguarded and policies and procedures were followed.
- Performed operational and compliance audits, prepared workpapers recording and summarizing audit procedures, executed detailed audit procedures by reviewing transactions, documents, records, reports and policies and procedures for effectiveness.
- Drafted audit reports, identified control opportunities, participated in the development of recommendations and action plans for discussion with management.
- Assisted in identifying the key risks within Schneider’s core processes as part of the Quest project, and previously worked with KPMG on a co-sourced basis to execute the annual audit plan.
OPERATIONS TEAM COORDINATOR
Schneider Finance, Inc.
2005.03 - 2007.11
- Responsible for four - eight associates.
- Monitored and coordinated workflow, performance tracking, back-up support, planned and participated in training of associates, provided coaching and mentoring to associates, delegated operation tasks, and acted as a liaison between SFI and SNI Departments.
- Drafted quarterly business partnerships, performance appraisals and interviewed candidates.
- Provided status update presentations to the leadership committee.
- Tested databases, drafted training materials and conducted training sessions for all SFI transition projects to Europe.
- Performed monthly audits on all closing deals.
PORTFOLIO/INSURANCE ADMINISTRATOR
Schneider Finance, Inc.
2003.05 - 2007.11
- Assisted with the negotiation of payment plans and the development of the Schneider Insurance Maintenance and Real Vision Imaging systems
- Issued approval for insurance exceptions by measuring trade-offs between potential business risks and the exceptions
- Monitored all levels of insurance including: data entry, uninsured exposure risk, exception exposure, power of attorney approvals, motor carrier transfer follow-ups, cancellation status decisions and force placed insurance customer defaults
- Networked with SNI Legal and SFI Collection Departments regarding bankruptcies and default customers
- Supported sales representatives by creating lease and loan contracts and handled post-sale customer inquiries
- Prepared month-end reports and presented data to management
- Participated in the POWER Group to identify ways to ensure the success of Independent Contractors.
INSURANCE ADMINISTRATOR
Schneider Finance, Inc.
2002.05 - 2003.05
- Reviewed all customer insurance certificates and updated databases.
- Negotiated with customers, external agencies and Schneider's Legal Department when incorrect certificates were received.
- Followed-up, requested, and manually invoiced insurance force placed on customers due to lapse of coverage default.
- Verified and provided proof of insurance for internal associates and Schneider's Legal Department.
- Conducted ongoing insurance audits and prepared month-end reports to limit exposure risks.
OPERATIONS CLERK
Schneider Finance, Inc.
2001.05 - 2002.05
- Responsible for customer service, operation of multiple computer programs, communication with customers and associates.
- Reviewed insurance certificates.
- Force placed and cancelled insurance on clients.
- Drafted large amounts of cancellation letters, correction letters, non-possession and repossession letters.
- Worked with Schneider Finance's Collection and Legal Departments to obtain insurance on customers in collection, repossession or bankruptcy statuses.
Education
Paralegal, ABA Approved -
Northeast Wisconsin Technical College
Green Bay05.2002
Skills
- Technical support expertise
- Teamwork and Collaboration
- Problem-Solving
- Technical Support
Leadership Experience
Europe Transition Project, Schneider Finance, Inc., April 2007 – January 2008: Identified business needs to out-source image auditing and insurance exposure risks to Olomouc, Europe. Developed and maintained a trust and confidence relationship with Europe by testing databases, drafting training materials, conducting training and providing performance feedback.
- TrueNorth Project, Schneider Finance, Inc., February 2006 – January 2008: Selected as a member of an elite group of two other associates to create and improve SFI’s insurance process by developing an in-house insurance program to ensure customer success when transferring carriers.
- Real Vision Imaging Project, Schneider Finance, Inc., February 2005 – January 2008: Solely researched two opposing imaging system companies to identify the best fit for SFI’s imaging needs. Provided presentations to the general manager showing cost analysis, timelines and benefits.
Volunteer Experience
- March of Dimes Golf Outing, 08/2007, Current
- MDA, Helping Jerry’s Kids, 08/2009, Current
- Approved School Community Volunteer, 09/2016, Current
- Bayport MS Cheer Team Mom, 07/2023, Current
Training
- First Time Supervisor
- Non Exempt Structured Interviewing
- Effective Facilitation
- Learning About Leadership
- Business Communication
- Beginning Auditor
- Critical Thinking
- Effective Problem Solving
- Fraud Training
- Negotiation I & II
- Business Ethics
- Microsoft Office
Accomplishments
Presidential Operational Excellence Award 2014
Certification
Paralegal - ABA approved
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cash Application & Support Manager
Schneider Enterprise Resources, LLC
2014.12 - 2020.09
Accounts Receivable Leader
Schneider Enterprise Resources, LLC
2012.01 - 2014.12
INTERNAL AUDITOR
Schneider Enterprise Resouces, LLC
2007.11 - 2012.01
OPERATIONS TEAM COORDINATOR
Schneider Finance, Inc.
2005.03 - 2007.11
PORTFOLIO/INSURANCE ADMINISTRATOR
Schneider Finance, Inc.
2003.05 - 2007.11
INSURANCE ADMINISTRATOR
Schneider Finance, Inc.
2002.05 - 2003.05
OPERATIONS CLERK
Schneider Finance, Inc.
2001.05 - 2002.05
Paralegal, ABA Approved -
Northeast Wisconsin Technical College
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