Summary
Overview
Work History
Education
Skills
Timeline
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Chrissy Verchick

Greensboro,NC

Summary

Dedicated leader with a history of meeting company goals utilizing organized practices, skillfully working under pressure and adapting to new situations and challenges. Consistently execute with analytical problem-solving as well as excellent customer relations aptitude and relationship-building skills.

Successfully manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Director of Government Services

The Brooks Group
10.2013 - Current
  • Managed customer account operations efficiently.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Monitored expenditures to mitigate risk of overages.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Monitored and coordinated workflows to optimize resources.

Director of Client Experience

The Brooks Group
10.2013 - Current
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Monitored and coordinated workflows to optimize resources.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Assisted in recruiting, hiring and training of team members.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Self-motivated, with a strong sense of personal responsibility.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Organized and detail-oriented with a strong work ethic.

Director of Project Management

The Brooks Group
10.2013 - Current
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Elevated team productivity levels with regular training sessions focused on enhancing technical skills as well as soft skills like collaboration or problem-solving techniques.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Coordinated multiple high-profile projects simultaneously, successfully navigating competing interests and ensuring timely completion with minimal disruption to daily operations.

Project Manager

The Brooks Group
10.2013 - Current
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Managed projects from procurement to commission.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed and implemented project plans and budgets to ensure successful execution.

Education

Bachelor of Science - School of Public Health

University of North Carolina At Chapel Hill
Chapel Hill

Skills

  • Customer Service
  • Scheduling
  • Program Management
  • Relationship Building
  • Logistics
  • Teamwork and Collaboration
  • Customer Relations

Timeline

Director of Government Services

The Brooks Group
10.2013 - Current

Director of Client Experience

The Brooks Group
10.2013 - Current

Director of Project Management

The Brooks Group
10.2013 - Current

Project Manager

The Brooks Group
10.2013 - Current

Bachelor of Science - School of Public Health

University of North Carolina At Chapel Hill

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Chrissy Verchick