Chrissy Womack
Tahlequah,OK
Summary
Dynamic and dedicated professional with extensive experience in security and patient access roles at GardaWorld Security and Cherokee Nation W. W. Hastings Hospital. Expert in risk assessment and conflict resolution, ensuring safety and confidentiality while enhancing customer service. Proven ability to adapt in high-pressure environments, fostering teamwork and maintaining a welcoming atmosphere.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Patient Access Representative
Cherokee Nation W. W. Hastings Hospital
11.2019 - 06.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Medical Support Assistant
Jack C. Montgomery VA Medical Center
05.2018 - 11.2019
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Managed incoming calls by routing them appropriately throughout the department.
- Scanning documents into computer system using appropriate software.
- Keeping financial records and performed other bookkeeping duties, such as handling credit collections and mailing monthly statements to patients.
- Following up with patients on appointment and results.
Patient Access Representative
Cherokee Nation W. W. Hastings Hospital
09.2015 - 05.2018
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Checking patients in / out of appointments
- Identified self-pay patients and referred them to Patient Benefit.
Patient Access Representative
Northeastern Health System Tahlequah
07.2012 - 09.2015
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Skills
- Risk assessment
- Emergency response
- Access control
- Surveillance techniques
- Customer service
- Conflict resolution
- Team collaboration
- Safety protocols
- Confidentiality compliance
- Report writing
- Surveillance
- Security screenings
- HIPAA compliance
- Patient registration
- Medical terminology
- Electronic health records
- Data entry
- Multitasking and organization
Certification
Cleet Certified
- License Number 0189490-G003596
Timeline
Security Officer
GardaWorld Security
06.2023 - Current
Patient Access Representative
Cherokee Nation W. W. Hastings Hospital
11.2019 - 06.2023
Medical Support Assistant
Jack C. Montgomery VA Medical Center
05.2018 - 11.2019
Patient Access Representative
Cherokee Nation W. W. Hastings Hospital
09.2015 - 05.2018
Patient Access Representative
Northeastern Health System Tahlequah
07.2012 - 09.2015
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