Summary
Overview
Work History
Education
Skills
Recommendation Letter
References
Details
Additional Information
Timeline
Generic

CHRIST DANY

Kissimmee,FL

Summary

Dedicated and responsible retail professional with a proven track record in processing payments, restocking shelves, and promoting sale items. Adept at providing every customer with upbeat and knowledgeable support, showcasing strong multitasking, problem-solving, and communication skills. Demonstrates strengths in promoting products and finalizing sales, successfully up-selling target items and delivering positive experiences to drive customer loyalty and repeat business. Adaptable to changing business needs and excited to join the next team.

Overview

5
5
years of professional experience

Work History

Cashier/Server

Loews Hotels
06.2021 - Current
  • Putting guest needs/wants first, operating POS cash registers, promotes and applies teamwork skills at all times
  • Is polite, friendly, and helpful to guests, management and fellow team members
  • Performs all side work duties as assigned by manager/supervisor
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts
  • Proved successful working within tight deadlines and fast-paced atmosphere

Part-time Customer Service Associate

Amazon
03.2020 - 10.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Cashier

Sears
08.2019 - 07.2021
  • Operating cash registers, handling money, and answering questions about merchandise and services
  • Maintaining a clean work environment and assisting fellow employees with tasks
  • Worked flexible schedule and extra shifts to meet business needs
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Mentored new team members on POS system operation, customer service strategies and sales goals

Education

Master of Science - Nursing

VALENCIA COLLEGE
Kissimmee
06.2023

Skills

  • Sales
  • Friendliness
  • Operations
  • Hospitality
  • Cash Management
  • Time Management
  • Communications
  • Customer Service
  • Teamwork
  • Conflict Resolution
  • Multitasking
  • Upselling

Recommendation Letter

To whom it may concern, It is my distinct pleasure to write this letter of recommendation on behalf of Christ Dany, whom I have had the pleasure of teaching/mentoring/working with for the past 3 years. In my 3 years of experience as a outlet and Starbucks supervisor I have encountered few individuals with the level of dedication, commitment, and work ethic that Christ consistently demonstrates. During his time in Urban Pantry Christ exhibited exceptional academic and analytical abilities, consistently performing in the top of the employees. He approached each assignment and project with remarkable enthusiasm and critical thinking skills, consistently seeking out ways to delve deeper into the subject matter and contribute meaningful insights. One instance that stands out in particular is when Christ took the initiative to connect with guests. This demonstrated not only his aptitude for Loews standards but also his passion for customer service. In addition to his academic prowess, Christ is an exemplary team player and a natural leader. He often took it upon himself to help other employees with difficult concepts, fostering a collaborative and supportive learning environment. His ability to communicate effectively and empathize with others will undoubtedly contribute to his success in any area of hospitality. Based on my experiences with Christ Dany, I am confident that he will make a valuable addition to your team. He possess the intellectual capacity, creativity, and drive necessary to excel both academically and professionally. I wholeheartedly recommend Christ for this position without reservation. Please do not hesitate to contact me if you require any further information or clarification. I would be more than happy to provide additional insights into Christ qualifications and character. Sincerely, Alexis Hill Outlet/Starbucks Supervisor Alexis.Hill@loewshotels.com 407-912-9138

References

  • Cherick Logan, Universal Aventura Hotel, Cherick.Logan@loewshotels.com
  • Lydiann Mammolito, Universal Aventura Hotel, Lydiann.Mammolito@loewshotels.com, 407-497-5680
  • Lee Saffold, Universal Aventura Hotel, Isaffold@loewshotels.com, 407-506-2250
  • Jose Cancel, Universal Aventura Hotel, 787-367-8808
  • Alexis Hill, Universal Aventura Hotel, Alexis.Hill@loewshotels.com, 407-912-9138

Details

Sales, Friendliness, Operations, Hospitality, Cash Management, Time Management, Communications, Customer Service, Teamwork, Conflict Resolution, Multitasking, Upselling, English, Creole, Spanish, Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves and promoting sale items. And adept at offering every customer upbeat and knowledgeable support. Offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at up-selling target items and giving customer positive experiences to drive loyalty and repeat business. Also flexible with changing business needs. And ready to join my next team.

Additional Information

To Whom it may Concern:


This is a letter to provide a testament to the talent, work ethic, and dedication of Christ Dany. I had the pleasure of working with Christ for 2 years while I was the Outlet Manager for Aventura Hotel. This letter is intended to speak to the high degree of service excellence, teamwork, and dedication Christ had to the department while I was the Department Head of the F&B Quick Service Outlets.


I would often tell the story about how Christ was the first interview I had for Urban Pantry, the 3-Meal Quick Service Outlet at Aventura Hotel. When rebuilding the team for our post-Covid reopening, Christ was the first cashier I had the delight to meet and hire. Although soft-spoken, Christ came with a lot of experience in retail cashiering and had a great attitude. As a member of our reopening team, a lot of training with a lot of new team members had to be completed in a short span of time, so when it came to POS Training and Cash Handling, Christ was a key player in working with other new hires who did not have the experience and background that he did. This promoted teamwork and camaraderie among the team, and helped Christ break out of his shell a little, displaying the great personality he possessed.


Through our operation, Christ was always happy to lend a hand where needed. He could work at any station with ease, even though he preferred our busiest station since he, as well as his leadership, knew it would run smoothly with him at the helm. And, throughout all of our busy times and challenges (including Hurricane Ride-Outs), nothing compared to his hard work and perseverance through our Halloween Horror Nights extended operation. To operate a grab and go, that needs to be fully set up and broken down each night, until 4am each night was quite a challenge. And it was difficult to staff on a regular basis. But Christ was always willing to work those long, late shifts. With his help, we increased our YOY Revenue for two years in a row, with the first year being a record-breaking $100k+ season, exceeding pre-Covid revenue by over 40%. That would not have been achievable without the assistance of team members like Christ.


During my time there, Christ became a staple part of our team. He remains a dedicated and important member of that operation to this day. As he continues to learn and grow, I can only see him becoming more valuable and more talented. He is an individual I miss working with to this day, and always reflect on our time at Aventura with fondness. I look forward to seeing how he excels in the future.


Chris Sheehan

Former Outlet Manager, Aventura Hotel

Timeline

Cashier/Server

Loews Hotels
06.2021 - Current

Part-time Customer Service Associate

Amazon
03.2020 - 10.2023

Cashier

Sears
08.2019 - 07.2021

Master of Science - Nursing

VALENCIA COLLEGE

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