Summary
Overview
Work History
Education
Skills
Details
References
Recommendation Letter
Additional Information
Languages
Timeline
Generic

CHRIST DANY

Kissimmee,FL

Summary

Competent Attendant with experience in various customer service roles. Skilled in maintaining cleanliness, ensuring safety protocols, and assisting customers with different needs. Strengths include strong communication skills, adaptability, and ability to work efficiently under pressure. At previous position, improved overall customer satisfaction through proactive assistance and prompt response to inquiries.

Overview

7
7
years of professional experience

Work History

F&B Attendant/Cashier

Loews Hotels & Resorts
Orlando, Florida
06.2021 - 02.2026
  • Honed customer service and operational skills at Universal Aventura Hotel and Hard Rock Hotel.
  • Prioritized guest satisfaction and well-being through exceptional service delivery.
  • Operated point-of-sale cash registers while fostering teamwork among colleagues.
  • Maintained positive demeanor towards guests, management, and team members.
  • Performed assigned side work duties and swiftly addressed customer concerns.
  • Showcased product features and redirected objections to emphasize benefits.
  • Promoted store sales initiatives and remained informed on promotions.
  • Adapted quickly to new skills, enhancing efficiency in a fast-paced environment.

Remote Customer Service Representative

Amazon
Gainesville, Florida
03.2020 - 10.2023
  • Resolved customer inquiries via phone, chat, and email, ensuring accurate information delivery.
  • Processed orders and returns efficiently within company systems to enhance operational flow.
  • Educated customers on product features and policies to improve user experience.
  • Maintained precise records of customer interactions in databases for effective tracking.
  • Provided management with insights on common customer concerns and emerging trends.
  • Delivered excellent customer service by promptly addressing complaints and ensuring satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Adjusted billing issues and processed refunds to resolve service or payment complaints.

Cashier Team Lead/Receiving Clerk

Sears Department Store
Orlando, Florida
08.2019 - 07.2021
  • Managed daily cash flow and balanced registers at shift end efficiently.
  • Trained new cashiers on register operations and customer service standards.
  • Coordinated staffing schedules to ensure optimal cashier coverage.
  • Assisted cashiers in resolving customer complaints and inquiries effectively.
  • Executed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges in compliance with company policy.
  • Updated merchandising and signage during weekly and seasonal promotions.
  • Resolved discrepancies between POS system and physical cash amounts promptly.

Education

Associate of Science - Nursing Practice

Valencia College
Orlando, FL
06-2023

Skills

  • Customer service excellence
  • Cash handling
  • Order processing
  • Product expertise
  • Time management
  • Inventory oversight
  • Reliability and punctuality
  • Initiative and motivation
  • Record keeping
  • Conflict resolution
  • Team collaboration
  • Multitasking ability
  • Analytical thinking
  • Front desk communication
  • POS operation

Details

Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves and promoting sale items. And adept at offering every customer upbeat and knowledgeable support. Offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at up-selling target items and giving customer positive experiences to drive loyalty and repeat business. Also flexible with changing business needs. And ready to join my next team.

References

  • Cherick Logan

On-Call F&B Supervisor/Cashier Attendant

Universal Aventura Hotel

E: Cherick.Logan@loewshotels.com

  • Lydiann Mammolito

F&B/SBUX Supervisor

Universal Aventura Hotel

E: Lydiann.Mammolito@loewshotels.com

M: (407) 497-5680

  • Chris Sheehan

Former F&B Outlet Manager

Universal Aventura Hotel

chris.sheehan@reclamationtech.com

M: (612) 380-9397

T: (813) 542-8396

  • Alexis Hill

Former SBUX Supervisor/Current Outlet Manager

Universal Aventura Hotel/Universal EPIC Universe

Alexis.Hill@loewshotels.com

M: (407) 912-9138

Recommendation Letter

To whom it may concern.

It is my distinct pleasure to write this letter of recommendation on behalf of Christ Dany, whom I have had the pleasure of teaching/mentoring/working with for the past 3 years. In my 3 years of experience as a outlet and Starbucks supervisor I have encountered few individuals with the level of dedication, commitment, and work ethic that Christ consistently demonstrates. During his time in Urban Pantry Christ exhibited exceptional academic and analytical abilities, consistently performing in the top of the employees. He approached each assignment and project with remarkable enthusiasm and critical thinking skills, consistently seeking out ways to delve deeper into the subject matter and contribute meaningful insights. One instance that stands out in particular is when Christ took the initiative to connect with guests. This demonstrated not only his aptitude for Loews standards but also his passion for customer service. In addition to his academic prowess, Christ is an exemplary team player and a natural leader. He often took it upon himself to help other employees with difficult concepts, fostering a collaborative and supportive learning environment. His ability to communicate effectively and empathize with others will undoubtedly contribute to his success in any area of hospitality. Based on my experiences with Christ Dany, I am confident that he will make a valuable addition to your team. He possess the intellectual capacity, creativity, and drive necessary to excel both academically and professionally. I wholeheartedly recommend Christ for this position without reservation. Please do not hesitate to contact me if you require any further information or clarification. I would be more than happy to provide additional insights into Christ qualifications and character. 

Sincerely, 

Alexis Hill 

Additional Information

To whom it may concern,
This is a letter to provide a testament to the talent, work ethic, and dedication of Christ Dany. I had the pleasure of working with Christ for 2 years while I was the Outlet Manager for Aventura Hotel. This letter is intended to speak to the high degree of service excellence, teamwork, and dedication Christ had to the department while I was the Department Head of the F&B Quick Service Outlets. I would often tell the story about how Christ was the first interview I had for Urban Pantry, the 3-Meal Quick Service Outlet at Aventura Hotel. When rebuilding the team for our post-Covid reopening, Christ was the first cashier I had the delight to meet and hire. Although soft-spoken, Christ came with a lot of experience in retail cashiering and had a great attitude. As a member of our reopening team, a lot of training with a lot of new team members had to be completed in a short span of time, so when it came to POS Training and Cash Handling, Christ was a key player in working with other new hires who did not have the experience and background that he did. This promoted teamwork and camaraderie among the team, and helped Christ break out of his shell a little, displaying the great personality he possessed. Through our operation, Christ was always happy to lend a hand where needed. He could work at any station with ease, even though he preferred our busiest station since he, as well as his leadership, knew it would run smoothly with him at the helm. And, throughout all of our busy times and challenges (including Hurricane Ride-Outs), nothing compared to his hard work and perseverance through our Halloween Horror Nights extended operation. To operate a grab and go, that needs to be fully set up and broken down each night, until 4am each night was quite a challenge. And it was difficult to staff on a regular basis. But Christ was always willing to work those long, late shifts. With his help, we increased our YOY Revenue for two years in a row, with the first year being a record-breaking $100k+ season, exceeding pre-Covid revenue by over 40%. That would not have been achievable without the assistance of team members like Christ. During my time there, Christ became a staple part of our team. He remains a dedicated and important member of that operation to this day. As he continues to learn and grow, I can only see him becoming more valuable and more talented. He is an individual I miss working with to this day, and always reflect on our time at Aventura with fondness. I look forward to seeing how he excels in the future.

Sincerely,

Chris Sheehan

Former Outlet Manager, Aventura Hotel

Languages

English
Native/ Bilingual
Haitian Creole
Limited
Spanish
Elementary

Timeline

F&B Attendant/Cashier

Loews Hotels & Resorts
06.2021 - 02.2026

Remote Customer Service Representative

Amazon
03.2020 - 10.2023

Cashier Team Lead/Receiving Clerk

Sears Department Store
08.2019 - 07.2021

Associate of Science - Nursing Practice

Valencia College
CHRIST DANY