Christ-Love Belombe-Essomo
Summary
Well-qualified in various industries including customer service, hospitality, project management, and human resources with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience taking on new professional challenges. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resource Specialist
Joint Force Headquarters
10.2023 - Current
- Reviewed incoming tour requests and publications. Also, in the aspect of AR 25-50, directives and regulations; all that may affect the Chief of Staff or ATAG or affect programs within their purview.
- Monitors suspense dates for TAG releases and transfers for Tour of duties, Conditionals, Retirements, Interstate transfer or Resignations.
- Assists in the development of memorandums for records, for letters, and for actions which may require research applicable to the corresponding initiatives.
- Update Staff Contact Roster cards
- Review COS and ATAG Gears packets and ensure all requests have all the proper documents and are completed with all signatures
- Ensure proper routing chain of all requests for signatures made through GEARS
- Update, create, and fix memos for COS/ATAG/CSM
- Ensure all COS/ATAG documents are always updated to the changes made in the MDARNG, both by position and/or regulation
- Manage and organize physical copies of all COS/ATAG/CSM signed documents
- Operational Support
- 667-296-3042
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Human Resource Specialist
Maryland Army National Guard
02.2022 - Current
- Following direct commands from the Readiness NCO to ensure that all administrative tasks are completed in accordance with the Army Standards, so that main objectives are met to complete the mission as a team.
- Maintained Soldier personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded Soldiers' inquiries related to interstate transfers packets, contract bonuses, pay issues, and expiration time of service packets.
- Monitored Soldiers' attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved Soldiers' complaints and grievances successfully through mediation and collaboration.
- E4
- 253-678-4010
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Front Desk Manager
Hilton Embassy Suites Bethesda/Washington DC
06.2023 - 10.2023
- Streamlined operations, elevated guest experiences, and improved team efficiency—directly supporting Hilton's commitment to exceptional hospitality and operational excellence.
- Designed and implemented a flexible team schedule, balancing operational needs with individual availability to improve team morale and coverage.
- Delegated and monitored front desk tasks to ensure smooth daily operations, effective shift transitions, and comprehensive team preparedness.
- Led shift briefings and sent timely email updates to communicate vital guest information, hotel updates, and key priorities across shifts.
- Managed VIP pre-arrivals, including room setup and amenity requests, and resolved overbooking issues by coordinating guest transfers with partner hotels.
- Delivered a seamless check-in experience, responded to guest inquiries via multiple booking platforms, and conducted property tours for potential clients.
- Composed incident reports, addressed customer reviews, and communicated key operational updates to senior leadership to ensure transparency and continuous improvement.
- Oversaw front desk financials by managing a cash bank, facilitating transactions, and supporting bookings for hotel meeting spaces and accommodations.
- Civilian
- 301-897-5600
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Front Desk Officer
Lockheed Martin
06.2023 - 09.2023
- Kept the environment controlled and organized.
- Stayed attentive to details on the security cameras.
- Ensured that all IDs were properly checked as guests came in.
- Answered all incoming calls in a timely fashion.
- Always maintained high security as patrol laps were taking place.
- Reported any unusual signs that were not in order with Lockheed Martin policies.
- Civilian
- 202-701-5252
Senior Account Manager
Highland Management Group
11.2022 - 06.2023
- Trained junior team members while cultivating business and account plans with customers.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Civilian
- 240-475-7493
Customer Service Associate
Walmart
10.2020 - 11.2022
- Maintained efficient customer service by utilizing problem-solving and teamwork skills.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Civilian
- 540-812-5252
Remote Scrum Master
Nextplore USA
06.2018 - 10.2020
- Handled the mitigation of multiple projects as well as the team to ensure that the main objectives are completed, and projects are presented in a timely manner.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Led sprint reviews and planning meetings to promote full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Civilian
- 612-280-7826
Accounting Intern
Toones & Associates
09.2018 - 01.2019
- Reconciled accounts that were specifically assigned, as well as recording any data entry input into spreadsheets for organization.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Assisted with month-end closing and reporting duties.
- Completed closing and reporting functions and prepared journal entries.
- Applied principles of accounting to analyze financial information and prepare financial reports.
- Completed balance sheet reconciliations and profit and loss statements with high accuracy.
- Civilian
- 240-720-6000
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
Bookkeeper
EMGC Services
08.2016 - 08.2017
- Recorded and regulated all information pertaining to EMGC, incoming through any queries or invoices.
- Maintained inventory of office supplies and placed orders.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Generated financial reports and summaries for management review.
- Responded to queries on phone, via email or through IT ticketing system.
- Civilian
- 240-380-6534
Education
Bachelor of Science - Human Resources
University of Maryland – Global Campus
Adelphi, MD05.2025
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Military Advance Individual Training
Fort Jackson, SC01.2022
Skills
- Hard Skills:
- Microsoft Word
- Microsoft Excel
- Office Management
- General Ledger Accounting
- QuickBooks
- Mitigation Projects
- Data Entry
- Jira
- Policy Implementation
- Soft Skills:
- Communications
- Reliability
- Organization
- Teamwork
- Customer Service
- Dependable
- Willingness to learn
- Problem-solving
- Critical thinking
- HR policies and procedures
LANGUAGES
French- Native
Certification
HRM - Human Resources Management Certificate
PSM - Professional Scrum Master Certificate
Timeline
Human Resource Specialist
Joint Force Headquarters
10.2023 - Current
Front Desk Manager
Hilton Embassy Suites Bethesda/Washington DC
06.2023 - 10.2023
Front Desk Officer
Lockheed Martin
06.2023 - 09.2023
Senior Account Manager
Highland Management Group
11.2022 - 06.2023
Human Resource Specialist
Maryland Army National Guard
02.2022 - Current
Customer Service Associate
Walmart
10.2020 - 11.2022
Accounting Intern
Toones & Associates
09.2018 - 01.2019
Remote Scrum Master
Nextplore USA
06.2018 - 10.2020
Bookkeeper
EMGC Services
08.2016 - 08.2017
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Military Advance Individual Training
Bachelor of Science - Human Resources
University of Maryland – Global Campus
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