Christa Anderson
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
02.2022 - Current
- Communicate with passengers regarding sale and modification of airline reservations
- Follow all company policies, procedures and regulations
- Maintain a friendly, Positive attitude when resolving issues that arise with distressed passengers
- Manage passenger funds through C360, Altea , SWABank, and TLC
- Assist other CS&S agents escalated calls from customers, general support, and policy questions in the Teams LUV Support Chat
- De-escalate customer concerns by thoroughly investigating issues, and provide clear, concise solutions to resolve complex problems.
- Member of Aircraft Accident Response Team (CARE Team)
Respite/Habilitation Care Provider
Etipser LLC
05.2011 - 12.2022
- One on one care, focusing on client’s habilitation goals as set by the Department of Developmental Disabilities (DDD)
- Work with clients on basic skills, providing guidance on learning objectives.
- Act as chaperone during field trips.
- Timely submission of paperwork to the Department of Developmental Disabilities
- Certified in CPR/Basic First Aid & Article 9.
Customer Service Representative/Warehouse Coordinator
Valley Sleep Therapy
05.2020 - 02.2022
- Coordinated the receipt, stocking, distribution, shipping and inventory control of medical supplies to result in warehouse functioning at a 100% accuracy rate
- Ensured proper execution and implementation of all policies procedures with regard to picking, packing, shipping, receiving, and inventory management
- Conducted physical counts of inventory and reconcile floor counts and inventory shipments
- Maintained an inventory database to track materials and shipping costs
- Acted as a customer relations specialist, communicating information about inventory and delivery
Manager
Park Ridge Vacuum
09.2015 - 03.2020
- Tracked inventory and ordered merchandise and supplies according to corporate guidelines to maximize sales and maintain store appearance
- Maintained a positive attitude and extensive knowledge of product offerings to direct customers to the merchandise they were seeking
- Interacted with disgruntled customers (English and Spanish) by phone, email, and in person to assist them with store credit, returns, and store/employee feedback
Education
High School Diploma -
Red Mountain High School
Mesa, AZSome College (No Degree) - Drafting
Maricopa Community College System
AZSkills
- Microsoft Suite (Outlook, Excel, PowerPoint, Teams)
- Computer Data Tracking and Inventory System Management (Brightree)
- Active listening
- Critical thinking
- Airline booking software
- AutoCAD
Timeline
Customer Service Representative
Southwest Airlines
02.2022 - Current
Customer Service Representative/Warehouse Coordinator
Valley Sleep Therapy
05.2020 - 02.2022
Manager
Park Ridge Vacuum
09.2015 - 03.2020
Respite/Habilitation Care Provider
Etipser LLC
05.2011 - 12.2022
High School Diploma -
Red Mountain High School
Some College (No Degree) - Drafting
Maricopa Community College System
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