Christa Ashbrook
Norman,OK
Summary
Goal-driven and multifaceted professional offering hands-on experience in providing administrative support to healthcare executives. Recognized for outstanding ability to support daily healthcare operations, provide patient services, execute organizational procedures, and formulate healthcare solutions while strictly adhering to the established guidelines and regulations. Equipped with well-defined leadership, interpersonal, communication, and problem-solving skills, along with proven effectiveness in establishing positive relationships with diverse individuals. Proficient with Microsoft Office Suite (Word, PowerPoint, and Excel) and CureMd. Core competencies include: Patient Needs Assessment and Planning, Calendar Management, Victim Resource Counseling, Project Coordination, Crisis Intervention and De-Escalation, Staff Training and Development, Report Documentation and Analysis
Overview
24
24
years of professional experience
Work History
Executive Administrative Assistant | Scheduling/Surgery Coordinator
Boyd Medical Group
Dallas, TX
12.2013 - 10.2021
- Supported human resource initiatives by coordinating interviews and assisting with new hire orientations.
- Welcoming newly hired employees and executing the engagement plan throughout the onboarding journey; managing end to end onboarding process, ensuring a great experience for new employees and a smooth start into their roles.
- Preparing and distributing onboarding welcome gifts.
- Auditing data and setting up employee profiles in internal HR systems; assisting with the coordination, preparation and distribution of employee documentation.
- Ensuring compliance with all processes and maintaining a high level of confidentiality at all times.
- Coordinating onboarding presentations and product demos.
- Maintaining payroll operations by following policies and procedures, and reporting needed changes.
- Resolves payroll descrepancies by collecting and analyzing information and interacting with HR.
- Providing payroll information by answering questions and requests.
- Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.
- Efficiently perform patient intake and needs assessment and planning
- Expertly provide resource counseling, referrals, and coordination for victims of abuse, human trafficking, or neglect
- Closely collaborate with the Local Police Department, Child Protective Services (CPS), shelters, and other agencies delivering patient services, as well as with vendors, contractors, and professional services personnel to receive orders, oversee activities, and communicate instructions
- Keep executives up-to-date with patient and business needs through documentation of internal and client meetings
- Hold accountability in creating training materials and program functions; organizing schedules for over 13 healthcare executives; and facilitating follow-ups on patient care and services
- Actively coordinate with senior management to initiate new projects and aid with various processes.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
Front Desk Clerk
Marriott
Lewisville, TX
06.2012 - 12.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Transportation Security Officer
Homeland Security & Transportation Security Administration
DFW International Airport, Grapevine
01.2011 - 05.2012
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
Customer Service Representative
Solar Tan
Coppell, TX
02.2010 - 12.2010
- Customer Service, product and package sales
- Check in and check out
- Open & Close Store
- Clean beds, and floors
Patient Representative
Urgent Care Cooperas Cove
Cooperas Cove, TX
01.2005 - 08.2005
- Customer Service, greet patients, maintain lobby
- Patient check in and check out
- insurance verification
Patient Representative
Care Now
Grapevine, TX
04.2003 - 02.2004
- Customer service, greet patients, maintain lobby
- Patient check in and check out
- insurance verification
Sales Associate
Foley's Department Store
Lewisville , TX
06.1997 - 05.2000
- Customer Service
- Sales
Education
Master of Science in Human Resource Management -
Amberton University
Garland, TX12.2026
Bachelor of Science in Psychology -
University of Maryland - University College
12.2015
Skills
- Customer Service
- Patient Centered Services
- Scheduling
- Counseling
- Office Management
- Information confidentiality
- Logistics Coordination
- Meeting planning
- File Management
- Calendar Management
- Travel Coordination
- Strong interpersonal skills
- Medical terminology knowledge
- Policy Adherence
- Record maintenance
- Insurance Verification
- Multitasking and Organization
- HIPAA Compliance
- Training Coordination
- Referral Coordination
- EMR
Timeline
Executive Administrative Assistant | Scheduling/Surgery Coordinator
Boyd Medical Group
12.2013 - 10.2021
Front Desk Clerk
Marriott
06.2012 - 12.2013
Transportation Security Officer
Homeland Security & Transportation Security Administration
01.2011 - 05.2012
Customer Service Representative
Solar Tan
02.2010 - 12.2010
Patient Representative
Urgent Care Cooperas Cove
01.2005 - 08.2005
Patient Representative
Care Now
04.2003 - 02.2004
Sales Associate
Foley's Department Store
06.1997 - 05.2000
Master of Science in Human Resource Management -
Amberton University
Bachelor of Science in Psychology -
University of Maryland - University College
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