Christa Aven
Water Valley,MS
Summary
Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
13
13
years of professional experience
Work History
Support Coordinator
North Mississippi Regional Center
09.2019 - 03.2025
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Developed tailored Plan of Services and Supports for diverse clientele, identifying unique needs and goals.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Conducted monthly/quarterly contacts, traveling to conduct service visits.
- Acted as a mediator.
- Collaborated with agencies/providers with issues involving conflict resolutions.
- Monitored medical eligibility.
- Monitored health and welfare.
- Conducted on-going assessments of services on Plan of Services and Supports.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Customer Support Specialist
Dick's Sporting Goods
11.2018 - 08.2019
- Worked the front end.
- Assisted customers with their transactions, such as checkouts or returns.
- Had a manager number to make necessary changes to transactions on the register, such as prices.
- Assisted in other departments, such as Apparel and Sales Support.
Social Worker
Panola Medical Center
04.2017 - 02.2018
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Made arrangements for inpatients to receive any outside necessary resources/services, such as nursing home placement, home health, durable medical equipment, and home oxygen.
- Dealt with emergency situations that could involve DHS and APS.
- Supported clients and families with empathy and compassion during difficult times.
Mental Health Therapist
Region IV (Timberhills)
07.2014 - 11.2015
- Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
- Maintained detailed documentation of client progress, effectively communicating with other healthcare providers as necessary.
- Facilitated family therapy sessions to support communication, boundary setting, and healthy relationships among family members affected by mental health issues.
- Conducted intake assessments to gather information needed to open a case, so that individuals may become clients and receive services.
- Determined proper diagnoses for individuals during intake assessment.
- Maintained caseload of clients by conducting individual and family therapy sessions and completing the necessary associated paperwork.
- Made appropriate referrals to community agencies and resources to ensure that client needs were met and all available services were obtained.
Intensive Outpatient Group Therapist
Patient's Choice
01.2014 - 07.2014
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Maintained open communication lines with referral sources, updating them on group progress and discussing potential changes or adjustments in treatment plans.
- Developed and implemented individually tailored treatment plans to lead residents to successful reintegration into society.
- Conducted group therapy sessions five days per week for approximately four hours per day with approximately twenty-five adults with were diagnosed with severe mental illnesses.
- Maintained routine paperwork, such as daily progress notes, monthly treatment plans, and six month treatment plans.
School Therapist
Communicare
02.2013 - 05.2013
- Conducted intake assessments to gather information necessary to open a case, so that individuals may become clients and receive services.
- Determined proper diagnoses for individuals during intake assessment.
- Maintained caseload of clients by conducting individual and family therapy sessions and completing the necessary associated paperwork (such as annual paperwork, intake paperwork, and daily progress notes).
- Made appropriate referrals to community agencies and resources to ensure that client needs were met and all available services were obtained.
- Collaborated with teachers, school officials, parents, case workers, and any necessary team member associated with the child to ensure that client needs were met.
- Conducted a day treatment program two days a week for two hours with certain clients to work on strengthening their social skills.
Mental Health Therapist
Communicare
06.2012 - 02.2013
- Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
- Maintained detailed documentation of client progress, effectively communicating with other healthcare providers as necessary.
- Conducted intake assessments to gather information necessary to open a case, so that individuals may become clients and receive services.
- Determined proper diagnoses for individuals during intake assessment.
- Maintained caseload of clients by conducting individual therapy sessions, family therapy sessions, and completing the necessary associated paperwork (such as annual paperwork, intake paperwork, and daily progress notes).
- Made appropriate referrals to community agencies and resources to ensure that client needs were met and all available services were obtained.
- Facilitated family therapy sessions to support communication, boundary setting, and healthy relationships among family members affected by mental health issues.
- Implemented behavioral modification techniques for clients struggling with unhealthy patterns of behavior or thought processes contributing to their mental health challenges.
Education
Bachelor of Social Work - Social Work
Mississippi State University
Starkville, MSMaster of Social Work - Social Work
The University of Alabama
Tuscaloosa, ALSkills
- Case Management
- Client Advocacy
- Critical Thinking
- Leadership
- Teamwork
- Time Management
- Organization
- Attention To Detail
Timeline
Support Coordinator
North Mississippi Regional Center
09.2019 - 03.2025
Customer Support Specialist
Dick's Sporting Goods
11.2018 - 08.2019
Social Worker
Panola Medical Center
04.2017 - 02.2018
Mental Health Therapist
Region IV (Timberhills)
07.2014 - 11.2015
Intensive Outpatient Group Therapist
Patient's Choice
01.2014 - 07.2014
School Therapist
Communicare
02.2013 - 05.2013
Mental Health Therapist
Communicare
06.2012 - 02.2013
Bachelor of Social Work - Social Work
Mississippi State University
Master of Social Work - Social Work
The University of Alabama
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