Christa Bailey
Graham,US
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Alorica
01.2023 - 09.2024
- Reduced call wait times by implementing effective time management strategies during high-volume periods.
- Handled escalated calls with professionalism, ensuring satisfactory resolution for both the customer and the company.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Certified Nursing Assistant
Heart 2 Hands Staffing
07.2022 - 05.2024
- Provided high-quality, efficient care to patients in long term and rehabilitation facilities, ensuring that all of their needs were met
- Used mobility devices and equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
- Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep nurses informed of changes
- Worked with clients who had respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy, among other diagnoses.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Lead Health Unit Coordinator
Duke University Hospital
06.2020 - 12.2022
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery
- Gathered and documented patient vital signs on a Q2 Q4 Qshift basis
- By keeping areas clean, changing linens, and collecting trash, I was able to prepare rooms for patients and prevent infections
- Gathered biological specimens for requested tests and prepared them for transport to the lab.
- Ensured compliance with hospital policies and procedures by consistently monitoring staff performance and providing constructive feedback.
Collections Specialist
PRA Group
08.2017 - 05.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
Education
Nursing Assistance (No degree) -
Piedmont Community College
Roxboro, NCHigh School -
Hugh M Cummings High School
Burlington, NC01.2010
Skills
- Customer Response
- Complaint Handling
- Technical Troubleshooting
- Appointment Scheduling
- Payment Processing
- Sales Support
- Microsoft Windows and Office
- Customer Service
- Network support
Timeline
Customer Support Specialist
Alorica
01.2023 - 09.2024
Certified Nursing Assistant
Heart 2 Hands Staffing
07.2022 - 05.2024
Lead Health Unit Coordinator
Duke University Hospital
06.2020 - 12.2022
Collections Specialist
PRA Group
08.2017 - 05.2020
Nursing Assistance (No degree) -
Piedmont Community College
High School -
Hugh M Cummings High School
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