Christa Bailey
Virginia Beach,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Confident computer technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technician
Alorica
01.2023 - 09.2024
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Responded to customer inquiries and provided technical assistance over phone.
Certified Nursing Assistant
Heart 2 Hands Staffing
07.2022 - 05.2024
- Provided high-quality, efficient care to patients in long term and rehabilitation facilities, ensuring that all of their needs were met
- Used mobility devices and equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
- Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep nurses informed of changes
- Worked with clients who had respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy, among other diagnoses.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Supported needs of 13+ residents under long-term care.
Health Unit Coordinator
Duke University Hospital
06.2020 - 12.2022
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery
- Gathered and documented patient vital signs on Q2 Q4 Qshift basis
- By keeping areas clean, changing linens, and collecting trash, I was able to prepare rooms for patients and prevent infections
- Gathered biological specimens for requested tests and prepared for transport to lab.
- Ensured compliance with hospital policies and procedures by consistently monitoring staff performance and providing constructive feedback.
Collections Specialist
PRA Group
08.2017 - 05.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
Education
Nursing Assistance (No degree) -
Piedmont Community College
Roxboro, NC06.2020
High School -
Hugh M Cummings High School
Burlington, NC01.2010
Skills
- Customer Response
- Complaint Handling
- Technical Troubleshooting
- Appointment Scheduling
- Payment Processing
- Sales Support
- Microsoft Windows and Office
- Customer Service
- Network support
- Help Desk Operations
- Debugging
- Peripheral Repair
Certification
- CNA - Certified Nurse Assistant
- CompTIA Security+ Training -
Timeline
IT Technician
Alorica
01.2023 - 09.2024
Certified Nursing Assistant
Heart 2 Hands Staffing
07.2022 - 05.2024
Health Unit Coordinator
Duke University Hospital
06.2020 - 12.2022
Collections Specialist
PRA Group
08.2017 - 05.2020
- CNA - Certified Nurse Assistant
- CompTIA Security+ Training -
Nursing Assistance (No degree) -
Piedmont Community College
High School -
Hugh M Cummings High School
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