Christa Brann
Rancho Mirage,CA - California
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
17
17
years of professional experience
Work History
Office Manager
Catherine Brignoni, M.D.
Palm Desert, CA
08.2019 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills. Improved patient satisfaction by more than 80%.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars. Eliminated errors in medication shipments from pharmacy and in nursing schedule.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff, pharmacists, nurses and clinicians.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Reduced telephone traffic by more than 50% through strong and prompt follow-up skills.
- Built relationships with physicians to create steady referral pipeline.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
Medical Transcriptionist Subcontractor
CES Midwest
Provo, UT
02.2018 - 01.2022
- Maintained 99.8% accuracy rate for spelling and content.
- Transcribed sensitive documents with complete confidentiality.
- Edited drafts created from speech recognition software.
- Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to clinic.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Recorded information using word processing, dictation and transcription software and equipment.
- Applied medical terminology related to provider-specific treatments and techniques.
- Maintained security and privacy of records to protect patients and providers.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Transcribed and edited physician reports from dictation using voice recognition software.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Translated medical jargon into correct terminology.
Client Operations Manager
Nuance Communications/Transcend Services
Burlington, MA
01.2004 - 12.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Interacted well with clinical and medical records staff and customers to build connections and nurture relationships.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Managed, trained and motivated medical language specialists, quality assurance specialists, team leads and supervisors to continuously improve knowledge and abilities in medical transcription field.
- Monitored over 200 employees' day-to-day activities and made plans to rectify issues resulting in required turnaround time for delivery of patient records.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
Education
Bachelor of Arts - English
University of California - Los Angeles
Los Angeles, CA03.1989
Skills
- Medical Billing and Collections
- Office Supplies and Inventory
- Client Correspondence
- Diligent Follow Through
- Skilled in Microsoft Office
- Adaptable and Resilient
- Friendly and Relatable
- Remote Work Coordination
Accomplishments
- Supervised team of 200 remote staff members.
- Used Microsoft Excel, Word and Power Point to develop tracking spreadsheets, documents and training presentations.
- Achieved target turnaround times and accuracy scores by training, observing and coaching staff with accuracy and efficiency.
- Customer Follow-up - Ensured that customers were satisfied with delivered services by doing follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
French
Elementary
Turkish
Elementary
Timeline
Office Manager
Catherine Brignoni, M.D.
08.2019 - Current
Medical Transcriptionist Subcontractor
CES Midwest
02.2018 - 01.2022
Client Operations Manager
Nuance Communications/Transcend Services
01.2004 - 12.2013
Bachelor of Arts - English
University of California - Los Angeles
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