Christa Brown
Murrells Inlet,SC
Summary
Dynamic leader with proven expertise in operations management and customer relations, honed at companies like Old Navy. Excelled in enhancing customer satisfaction and streamlining logistics, demonstrating exceptional time management and team development skills. Achieved significant improvements in inventory accuracy and staff performance, fostering a positive and efficient work environment.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Circle K Gas Station
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Store Manager
Wings Beachware
03.2016 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Logistics Manager
Old Navy
09.2009 - 06.2015
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Resolved shipping discrepancies by coordinating customer and courier communications.
Education
Associate Of Applied Business - Buisness
Ashford University
San Diego, CA2017
Skills
- Time management
- Customer relations
- Retail operations
- Employee scheduling
- Operations management
- Retail operations management
- Staff training and development
- Staff management
Timeline
Assistant Manager
Circle K Gas Station
09.2023 - Current
Store Manager
Wings Beachware
03.2016 - 10.2019
Logistics Manager
Old Navy
09.2009 - 06.2015
Associate Of Applied Business - Buisness
Ashford University
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