Christa Bush
Catskill
Summary
Dynamic banking professional with extensive experience at The Bank of Greene County, excelling in sales and operations management and customer service. Proven track record of enhancing branch performance and achieving sales targets through effective team leadership and relationship building. Skilled in problem-solving and compliance management, driving efficiency and client satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Regional Branch Officer
The Bank of Greene County
01.2020 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met or exceeded branch goals for sales, referrals and operational standards through networking and negotiation.
- Participated in civic and community activities to enhance bank's visibility and image in communities served.
- Successfully met or exceeded quarterly sales targets through focused goal-setting efforts.
- Implemented innovative solutions to address challenges faced by the branch, leading to improved operational efficiency.
- Supported employee professional development through coaching, feedback and monitoring to achieve results.
- Oversaw branch team consisting of [Number] customer service representatives and [Number] personal bankers.
- Identified clients with higher levels of business or personal assets and offered [Product or Service] to establish and deepen business relationship.
- Evaluated staff performance regularly, providing constructive feedback and coaching for continuous improvement.
- Managed employees to maximize performance by utilizing and developing skills to create value for customer and bank.
Branch Manager
The Bank of Greene County
10.2012 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
AVP, Branch Manager
Bank of America
04.1998 - 10.2012
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Enhanced team productivity by providing training and mentorship to junior staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Arts - Liberal Arts And Sciences
Columbia Greene Community College
06-1990
Skills
- Cash handling
- Banking
- Operations management
- Staff management
- Compliance management
- Financial services
- Loans
- Sales management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Effective communication
- Team building leadership
- Relationship building and management
- Customer relationship development
- Team management
- Know your customer
- Risk assessment
- Staff training
Certification
New York State Notary Pubic
NMLS
Timeline
Regional Branch Officer
The Bank of Greene County
01.2020 - Current
Branch Manager
The Bank of Greene County
10.2012 - Current
AVP, Branch Manager
Bank of America
04.1998 - 10.2012
Associate of Arts - Liberal Arts And Sciences
Columbia Greene Community College
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