Christa Bush

Director of Contracting and Reimbursement February 2023– Present
Direct revenue cycle operations and payer contracting across 7 acute care infusion sites spanning 3 states, guiding cross-functional teams through corporate transitions and operational scaling.

• Merger & Acquisition Integration: Steered the transition of the RCM team through a corporate acquisition by a prominent National Company, ensuring operational alignment and business continuity.
• Enterprise EMR Deployment: Orchestrated the implementation of a new enterprise EMR system across 7 acute infusion sites, directing cross-functional teams through testing, training, and go-live.
• Infrastructure Development: Architected systems for credentialing, payer enrollment, contracting, and fee schedules to standardize multi-site performance.
• Profitability & Cost Optimization: Served as project manager for strategic initiatives to reduce drug and supply costs and improve reimbursement, increasing profitability by 25% over 7 sites.
• RCM Performance Governance: Improved performance governance and analytics by 15% to 30%across metrics including Days in A/R, net collection rate, claim denial rate, and clean claim rate.
• Workflow Optimization: Implemented workflows to optimize RCM systems, streamline prior authorizations, and resolve systemic denials to accelerate cash flow.
• Strategic Partnerships: Partnered with payer provider-relations and contracting representatives to deploy automated systems and minimize administrative burdens.

• Led key operational and revenue cycle initiatives to support broader organizational goals and financial performance.
• Managed administrative workflows and enhanced interdepartmental communication frameworks.
• Reduced inventory waste while maintaining optimal stock levels and product availability.
• Streamlined operational workflows, improving efficiency and reducing fulfillment delays.
• Led warehouse, fleet, and distribution operations while maintaining full regulatory and safety compliance.
• Developed high-performing teams through coaching, training, and accountability initiatives.
• Strengthened supplier performance and supply chain reliability through strategic vendor management.
• Achieved zero-deficiency accreditation survey outcomes and sustained ISO 5/USP 797/800 compliance.
• Negotiated vendor agreements and executed successful GPO transition to improve purchasing performance and cost management.
• Directed patient delivery logistics, inventory management, and clinical documentation to support exceptional patient care and service continuity.
• Generated $1.5 million in specialty drug savings by strengthening payer collaboration, optimizing benefit alignment, and enhancing cost‑management strategies across the New York network.