CHRISTA CARLL
Rialto,CA
Summary
Accomplished and results-driven operations leader with over a decade of experience in business administration, financial management, and operational strategy. Adept at driving process improvements, optimizing efficiency, and implementing policies that enhance productivity while maintaining quality and compliance. Proven track record of successfully executing initiatives that reduce costs, streamline workflows, and foster cross-functional collaboration. A strategic and innovative problem-solver, skilled in conflict resolution, team leadership, and performance optimization to drive sustainable business growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Administrative Operations
IAPMO R&T, Inc
01.2009 - 02.2025
- Strategic Leadership in Software Development: Led the design and development of a new software system that optimized operational processes, improved data retention, and enabled secure global access for customers to view and manage their account information
- Operational Efficiency & Process Improvement: Spearheaded initiatives that enhanced operational efficiency by optimizing business processes, reducing application processing time, and improving certificate completion. Introduced a checks and balances system that minimized errors and maximized accuracy.
- Revenue Growth & Receivables Management: Designed and implemented strategies that improved workflow and boosted efficiency, resulting in a $358,000 increase in receivables collection compared to 2019, even during the pandemic.
- Financial Analysis & Forecasting: Collaborated closely with senior management to provide in-depth analysis and translate R&T financial reports, aiding in accurate revenue forecasting, financial planning, and handling outstanding receivables. Actively contributed to strategies driving business success, growth, and profitability.
- Employee Training & Development: Developed and implemented training programs to enhance employee skills, foster accountability, and ensure consistent process adherence, resulting in improved team productivity and operational performance.
- Process Optimization & Error Reduction: Identified and addressed inefficiencies in business processes through continuous analysis, resulting in streamlined workflows and reduced errors, further enhancing overall operational effectiveness.
Loan Coordinator
Downey Savings and Loans
02.2008 - 10.2008
- Loan Application Processing: Established residential purchase and refinance home loan applications for clients across California and Arizona, ensuring compliance with state-specific regulations.
- Loan File Management: Printed loan documents, created and organized loan files, and submitted files to underwriters (Empower and Quick View) for review.
- Document Imaging & Distribution: Scanned loan documents to the imaging system (Visiflow), ensured accurate condition distribution, and managed the receipt and distribution of funding documents.
- Administrative Support: Performed reception duties, handled incoming office mail, and ensured smooth communication between departments throughout the loan processing workflow.
Staff Accountant
Islander Ventures/ Designs
01.2004 - 01.2007
- Month-End Financial Close: Managed month-end inventory reporting, performed cycle counts, evaluated variances, and verified accounts payable and receivable balances against the general ledger (G/L). Generated month-end reports through the G/L for finance advisors and completed journal entries as needed, along with bank reconciliations.
- Invoicing & Cash Management: Oversaw invoicing and G/L invoicing, managed daily cash flow, upheld vendor account terms, negotiated payment agreements, and processed payments to ensure timely and accurate financial transactions.
- 1099 Processing: Managed annual 1099 processing to ensure compliance with tax regulations.
- Purchasing & Inventory Management: Processed purchase orders based on inventory stock levels, ensuring the accurate and timely acquisition of goods.
- Cost of Goods Management: Entered data related to raw materials used in manufacturing products, maintained and updated bills of materials (BOM) for all products, including tracking labor costs, and adjusted for any changes in material costs and usage.
Education
Masters in Business Administration -
University of Phoenix
Phoenix, AZ01.2013
Bachelor of Science - Business Accounting
University of Phoenix
Phoenix, AZ01.2010
Skills
- Business administration
- Operations management
- Creativity and innovation
- Financial reporting
- Client relations
- Strategies and goals
- Cross-functional team leadership
- Analytical thinking
- Verbal and written communication
- Multitasking and organization
Certification
Six Sigma - White Belt, 2020
Timeline
Director of Administrative Operations
IAPMO R&T, Inc
01.2009 - 02.2025
Loan Coordinator
Downey Savings and Loans
02.2008 - 10.2008
Staff Accountant
Islander Ventures/ Designs
01.2004 - 01.2007
Masters in Business Administration -
University of Phoenix
Bachelor of Science - Business Accounting
University of Phoenix
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