Christa Cash
New Orleans
Summary
Developed leadership and organizational skills in fast-paced setting, adept at managing teams and ensuring operational efficiency. Seeking to transition into new field, leveraging strengths in staff coordination and strategic planning. Committed to fostering collaborative and productive work environment in diverse professional settings.
Overview
13
13
years of professional experience
Work History
Day Shift Manager
Avenue Cafe
12.2020 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Server
Doris Metropolitan
07.2019 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Host/Server
NuevoCleveland
02.2017 - 05.2019
- Answered customer questions about hours, seating, and menu information.
- Organized seating and reservations for multiple floors, as well as maintained lists of clients requests for large catered events.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Alessandro's Ristorante
05.2012 - 01.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
Education
Bachelor's Degree - Art History, Communications
Allegheny College
Meadville, PA05.2016
Skills
- Innovation skills
- Training and leadership
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliability
- Computer skills
- Organizational skills
- Adaptability and flexibility
- Conflict resolution
- Materials inspection
Awards
- National Honors Society
- Employee of the Year at Doris Metropolitan
Timeline
Day Shift Manager
Avenue Cafe
12.2020 - Current
Server
Doris Metropolitan
07.2019 - 10.2020
Host/Server
NuevoCleveland
02.2017 - 05.2019
Server
Alessandro's Ristorante
05.2012 - 01.2017
Bachelor's Degree - Art History, Communications
Allegheny College
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