Christa Collins
Gilbertsville,PA
Summary
Boasting over two decades of experience in sales leadership and project management, I excel in forging robust client connections and efficiently handling a demanding workload. Throughout my professional journey, I have cultivated an authentic passion for this field, as demonstrated by my unwavering commitment, ethical conduct, and exceptional goal achievements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Client Experience
Providence One Development
01.2022 - Current
- Manage the design and construction process for a high-end residential design/build firm; elevate the builder/client relationships by delivering a high level of consistent client interaction
- Increase project profitability by negotiating contracts with subcontractors and vendors
- Work with trade partners to oversee field installations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Regional Account Manager
Shaw Contract
08.2018 - 06.2022
- Manage the sales process for southeast Pennsylvania, southern New Jersey and Delaware by building client relationships with end users, the A&D community and dealer partners
- Manage Salesforce; enter and track client accounts, projects and pricing proposals; forecast sales goals through market analysis and strategic account planning
- Work on a two-person sales team with a primary focus in the institutional market segment
- Exceeded $10 million in sales volume in 2021
- Provide technical training for dealers and AIA presentations as needed.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
Commercial Specifier
Derr Flooring
01.2015 - 01.2018
- Commercial architectural representative and account manager
- Discover and track new project opportunities by building relationships with the dealer partners and the A&D community
- Manage over 80 product lines and become a resource for technical information and installation
- Projects of Mention: One Riverside and Two Liberty Place (luxury condo projects in Philadelphia developed by Dranoff Properties); Berger and Montague law firm in Philadelphia; Apple Storage Apartment projects in West Philadelphia.
Commercial Flooring Project Manager
Franklin Flooring
01.2014 - 01.2015
- Responsible for managing commercial flooring accounts including estimating, business development, flooring installation management and schedules and design services for Franklin Flooring, Inc
- Manage large commercial accounts such as Merck & Co., Jones Lang LaSalle, Lincoln Financial Group, etc
- Design custom flooring renovation project for Genesis Healthcare.
Education
Bachelor of Science - Interior Design
Indiana University of Pennsylvania
Indiana, PA05.2004
Skills
- Client relationship management
- Sales Forecasting
- CRM software (Salesforce)
- Project Management
- Interior Design and Drafting
- Public speaking
- Estimating and Profitability
- Goal Prioritization
- Team Collaboration
- Strategic Planning
- Verbal and written communication
Certification
OSHA, 10 Hour
Timeline
Director of Client Experience
Providence One Development
01.2022 - Current
Regional Account Manager
Shaw Contract
08.2018 - 06.2022
Commercial Specifier
Derr Flooring
01.2015 - 01.2018
Commercial Flooring Project Manager
Franklin Flooring
01.2014 - 01.2015
Bachelor of Science - Interior Design
Indiana University of Pennsylvania
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