Christa Crabtree
Newberg,OR
Summary
Friendly with superior communication, interpersonal and problem-solving abilities.. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Patient Access Representative
Providence Health & Services
Newberg , OR
2023.08 - Current
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Scanned documents into electronic medical records system.
- Actively participated in team meetings and training sessions.
- Collected co-pays and other payments from patients at time of service.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Verified demographics and insurance information to register patients in computer system.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Teaching Assistant
Firm Foundations Academy NW
Newberg , OR
2022.09 - 2023.06
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Laminated teaching materials to increase durability under repeated use.
- Distributed textbooks, workbooks, papers and pencils to students.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Distributed and collected tests and homework to prepare for grading by head teacher.
Childrens Director
Northside Community Church
Newberg , OR
2021.07 - 2023.01
- Gathered classroom supplies and materials.
- Assigned responsibilities and tasks to volunteers and staff members.
- Recruited, coached and supported program volunteers.
- Coordinated with pastor to define and advance children's ministry vision and align with overall church vision.
- Carried out administrative responsibilities for children's ministry.
- Attended meetings to discuss program direction, finances and other information.
- Scheduled and planned leadership training events for children's ministry team.
- Interacted with parents and guardians of children participating in services, classes and events to build strong relationships and expand church membership.
Assistant Director
Gaarde Christian School
Tigard , OR
2021.10 - 2022.06
- Monitored team compliance with safety and health guidelines.
- Handled incoming and outgoing mail, email and faxes.
- Supported lead teacher with daily classroom activities.
- Monitored students to observe behavior, enforce rules and maintain safety.
- Instructed and assisted students during craft activities.
- Supervised students outside classroom during recess, lunch and breaks.
- Assisted with or led story time by reading books to children.
Preschool Director
Countryside Community Church
Sherwoodq , OR
2019.02 - 2021.07
- Recruited, trained and oversaw lay teachers and volunteers to support program operations.
- Supervised nursery staff in care of infants, toddlers and pre-school aged children.
- Collaborated with ministry members to establish goals and objectives for religious education programs.
- Established and updated schedule of classes and activities for program year.
- Tailored instruction to provide access and inclusion for children with special learning needs.
- Maintained safety and security of all children involved in program.
Instructional Assistant
Self Employed
Sherwood , OR
2020.09 - 2021.06
- Conducted special assessments and tutoring sessions to support individual student needs.
- Tutored and supported students individually and in groups of up to by reteaching and reviewing lesson concepts and students needs.
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Delivered instruction individually or in small groups with support from instructor.
Daycare Staff Member
Gaarde Christian School
Tigard , OR
2016.09 - 2019.09
- Delivered direct, supervised care to groups of children between ages 3 and 14.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Incorporated music and art activities to encourage creativity and expression.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Enforced rules to teach manners and maintain safe environment.
- Assisted children in development of social, communication and problem-solving skills.
- Maintained organized and clean classroom and work areas.
Sales Associate
Comcast
Beaverton , OR
2005.02 - 2007.01
- Improved overall customer purchasing experiences to promote steady revenue.
- Prepared and processed contracts and order forms for new and existing customers.
- Placed orders and answered customer questions over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Spoke with new and existing customers to discuss how specific products could meet needs.
Customer Service Retention Specialist
T-Mobile
Salem , OR
2001.11 - 2004.11
- Promoted customer retention by using exceptional interpersonal skills.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Explained new products and services to customers.
- Compiled all calls and interactions into computer data system.
- Persuaded customers to retain services by offering discounts and special promotions on products and services.
- Used computers and job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Re-established customer's faith in company by providing best retention offers available.
- Created and implemented retention and solutions strategies to keep clients satisfied and maintain optimum QA scores.
Education
Some College (No Degree) - General Studies
Portland Community College
Portland, ORSkills
- Team member motivation
- Effective customer upselling
- Reliable and trustworthy
- Friendly, positive attitude
- Multitasking
- Organization
- Critical thinking
- Opening and closing procedures
- Customer satisfaction
Timeline
Patient Access Representative
Providence Health & Services
2023.08 - Current
Teaching Assistant
Firm Foundations Academy NW
2022.09 - 2023.06
Assistant Director
Gaarde Christian School
2021.10 - 2022.06
Childrens Director
Northside Community Church
2021.07 - 2023.01
Instructional Assistant
Self Employed
2020.09 - 2021.06
Preschool Director
Countryside Community Church
2019.02 - 2021.07
Daycare Staff Member
Gaarde Christian School
2016.09 - 2019.09
Sales Associate
Comcast
2005.02 - 2007.01
Customer Service Retention Specialist
T-Mobile
2001.11 - 2004.11
Some College (No Degree) - General Studies
Portland Community College
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