Christa Crissey
Lexington
Summary
Dedicated and skilled Health Technician with over a decade of experience in patient care, primarily at the Columbia VA Medical Center. Demonstrated proficiency in a range of clinical and administrative tasks, from strict adherence to HIPAA regulations and meticulous management of medical documentation to direct patient care and equipment maintenance. Adept at enhancing patient experiences, ensuring safety and compliance, and contributing effectively to team efforts. Proven ability to design and deliver training for health technicians, improving team performance and patient outcomes. Strong background in both hands-on patient assistance and administrative support, with a solid track record of maintaining high standards of care and operational efficiency. Committed to fostering supportive environments for patients and staff alike, while upholding the highest levels of compliance and ethical standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Health Technician
Columbia VA Medical Center
07.2019 - Current
- Maintained strict adherence to HIPAA regulations by ensuring complete confidentiality of all patient information, thereby supporting the facility's compliance with federal privacy laws.
- Enhanced patient experience by warmly greeting and escorting patients to their appointments, ensuring comfort and ease in navigation.
- Effectively handled routine inquiries from patients, providing timely and accurate information to support patient care and satisfaction.
- Actively participated in procedural time-outs alongside physicians and nurses, contributing to enhanced procedural accuracy and patient safety.
- Designed and delivered comprehensive training programs for new health technicians, emphasizing critical skills and best practices that significantly improved job performance and patient care outcomes.
- Managed the sterilization and maintenance of medical instruments and clinic surfaces in the ENT, Podiatry, and Wound clinics, maintaining exceptional standards of cleanliness and compliance with federal health and safety regulations.
- Ensured accurate and timely documentation of patient interactions in medical records, facilitating efficient patient care management and adherence to federal documentation requirements.
- Provided essential support to patients and visitors, effectively managing requests for information and overseeing infection control and safety protocols in Podiatry, ENT, and Wound clinics.
- Demonstrated expertise in implementing Environment of Care (EOC) processes and adhering to occupational safety guidelines, ensuring a safe and compliant working environment.
- Coordinated with interdisciplinary healthcare teams to optimize patient care plans and address diverse health needs effectively.
- Conducted regular inventory checks and managed the procurement of medical supplies and equipment, ensuring availability and operational readiness at all times.
- Monitored and ensured compliance with safety protocols during clinical procedures, reducing the risk of error and enhancing patient outcomes.
- Facilitated patient mobility and transport within the facility, providing physical assistance and emotional support to ensure patient comfort and dignity.
Nursing Assistant
Columbia VA Medical Center
07.2010 - 07.2019
- Enhanced patient satisfaction by providing empathetic and comprehensive assistance with daily living activities, including bathing, dressing, and feeding, thereby improving quality of life and care standards.
- Monitored and recorded patient vitals, such as temperature, blood pressure, and blood sugar levels, contributing to accurate health assessments and aiding healthcare providers in effective treatment planning.
- Assisted in the implementation of care plans developed by healthcare providers, ensuring individual patient needs were met and care was delivered according to the highest standards.
- Fostered a supportive and comforting environment, significantly increasing patient engagement and morale by offering emotional support and companionship, especially during the challenging times of the COVID-19 pandemic.
- Skillfully operated and maintained essential medical equipment like glucose monitors and blood pressure cuffs, ensuring precision in data collection and supporting informed clinical decisions.
- Collaborated closely with healthcare teams and various departments to identify and address patient needs, conducting follow-ups to ensure issues were resolved satisfactorily and enhancing overall patient care coordination.
- Trained and mentored new staff on best practices for patient care, operational protocols, and safety procedures, enhancing team capabilities and service delivery.
- Participated in multidisciplinary team meetings, offering insights from direct patient interactions to inform care strategies and improve patient outcomes.
- Executed clerical tasks with high accuracy, including data entry, managing phone communications, and generating service request tickets for IT and maintenance issues using the Soad-Maximo software, thus supporting efficient operations and facility management.
- Volunteered for additional shifts and extended hours during peak periods and holidays, playing a crucial role in maintaining adequate staffing levels and ensuring continuous patient care.
Nursing Assistant
Ga War Veterans Nursing Home
03.2003 - 04.2008
- Upheld stringent infection control protocols and sanitation standards, promoting a safe and clean environment essential for patient health and compliance with regulatory guidelines.
- Provided warm and professional greetings to family members, efficiently addressing their inquiries and concerns about resident care, which enhanced communication and family satisfaction.
- Actively collaborated with clinical staff and contributed to the administration of ward activities, facilitating efficient operations and ensuring alignment with care plans.
- Prepared, set up, and served meals and snacks in accordance with prescribed dietary requirements, ensuring nutritional needs were met and health standards maintained.
- Coordinated with physical therapists to support patient rehabilitation efforts, assisting with exercises and mobility training to promote better health outcomes.
- Conducted regular patient assessments to monitor progress and identify any changes in condition, promptly reporting critical information to nursing staff and doctors.
- Responded promptly to call lights and attended to patient needs, enhancing patient comfort and safety by appropriately adjusting bed rails and medical equipment.
Education
High School Diploma -
Butler High School
Augusta, GA06.1994
Skills
- Patient Care
- Medical Equipment
- HIPAA Compliance
- Clinical Procedures
- Documentation
- Vital Signs Monitoring
- Health and Safety Protocols
- Infection Control
- Patient Assessment
- Patient Charting
- Team Collaboration
- Patient Education
- Quality Assurance
- Emergency Response
- Patient Safety
- Attention to Detail
- Diagnostic Support
- Schedule Management
- Technical Skills
- Customer Service
Certification
- Nursing Assistant Certification | February 2003
- Tender Care Training Center - Augusta, GA
Timeline
Health Technician
Columbia VA Medical Center
07.2019 - Current
Nursing Assistant
Columbia VA Medical Center
07.2010 - 07.2019
Nursing Assistant
Ga War Veterans Nursing Home
03.2003 - 04.2008
High School Diploma -
Butler High School
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