CHRISS EFFIONG
Implementation and Inclusion
SUFFOLK,VA
Summary
Goal-oriented Project Manager offering experience in smooth and efficient project deployment services. Effectively trained employees, providing custom-built resources and optimized processes to adapt to changing conditions. Determined approach to customizing and coordinating documentation and timelines for optimum tactical management. Professional implementation expertise to bolster organizational processes.
Overview
10
10
years of professional experience
8
8
Certification
Work History
Director of Program Implementation
BRIGHT FUTURES LEARNING CENTERS
HARRISBURG, PA
11.2020 - Current
- Managed social media, search engines, text, and email ad campaigns
- 100% implementation of state-of-the-art software in 2 months and 3 group training sessions to boost efficiency and automation organization-wide
- Saved more than 80 hours per week processing paperwork and removing data redundancies
- Analytical CRM
- Cross-functionally audited, generated, and evaluated quality reports
- Create KPIs, marketing trends, and audit results
- Social media strategy increased clicks from 600 to 30K per month, enrolling 200 new students
- Website, customer tracking, and internal operations systems consolidated, saving $35K
- Implemented chatbots for customer engagement on social media
- Sped up new software training in migration from ADP to Gusto for 38 employees, saves $5400 yearly
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Verified accuracy of computer system information by updating CRM data.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Scanned documents and saved in database to keep records of essential organizational information.
- Coded and processed applications into required electronic formats.
- Accurately handled data entry for 230 clients into company-based software.
Managing Director
NATIONAL INCOME LIFE
ROCHESTER, NY
12.2019 - 10.2020
- Managed 5-person team
- Built top-performing sales team
- Weekly one-on-one meetings with Certified Field Trainers and Sales Representatives to assess business conservation strategy, weekly production objectives, finance plans, referral clients, and agent wellness
- Improved referral process by gathering 30 referrals per week
- Group insurance application sessions generated $20K
- 20% team and 30% individual performance improvement
- Created Facebook, LinkedIn,Craigslist for brand promotion
- Interviewed and recruited 8 team members
- Led change and transformation across business areas to deliver benefits and align company resources
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
- Performed statistical analyses to gather data for operational and forecast team needs
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results
Certified Field Trainer and Sales Representative
NATIONAL INCOME LIFE
ROCHESTER, NY
10.2019 - 12.2019
- Coached and managed 5 Sales Representatives
- Facilitated and led training on properly using phone scripts, communication techniques, and phone etiquette for diverse group of clients
- Educated clients on company’s products and services by applying consultative approach
- Set appointments with various business clients including unions, association and credit union members, current policyholders, new clients, and referrals
- Coached and mentored team to rank Top 10% in company week-over-week
- Managed business conservation activities focusing on underwriting department documentation, counter declines, ratings, missing information, and corresponding forms.
Office Manager
Harrisburg Childcare Coalition
Harrisburg, PA
06.2012 - 10.2019
- Established workflow processes, monitored daily productivity and implemented modifications to
improve overall performance of personnel. - Evaluated employee records and productivity and submitted evaluation reports.
- Coordinated special projects and managed schedules.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company
budgets. - Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Updated reports, managed accounts
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Managed office staff of 15.
- Recruited, hired, trained, and managed administrative staff
- Built positive relationships with vendors, contractors, and professional services.
- Coordinated travel arrangements for staff including flights, ground transportation, accommodations,
vouchers, and travel itineraries. - Implemented team- and morale-building activities to increase employee retention by 10%.
- Streamlined workflow by monitoring daily productivity.
Prepared monthly budget valued at $90K to $140K for corporate-level management by aggregating and
analyzing administrative costs. - Maintained computer and physical filing systems
Education
Master of Business Administration - Healthcare Management
SOUTHERN NEW HAMPSHIRE UNIVERSITY
03.2024
Bachelor of Fine Arts - Production
UNIVERSITY OF NORTH CAROLINA SCHOOL OF ARTS
2010
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Google Suite, Google Workspace, Google Analytics
- Pivot Tables, Dashboards, PowerBI, Tableau
- Facebook/Meta Business Suite
- SaaS (Docusign, Shopify, Intuit, Salesforce, SurveyMonkey)
- Marketing Strategy & Social Media Analytics
- Internal & External Communication
- Improve Business Processes Effectively with Statistics
- Digital Marketing
- Operational Efficiency
- Efficient Data Entry
- Administrative Support
Affiliations
- THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS
Certification
PATHSTREAM
- Sales and CRM Overview Salesforce Certificate| 2022
AMERICAN INSTITUTE OF CPAs
- Business Management and Organization Certificate | Strategic Analysis – Options and Choices | 2022
- Personal Development Certificate | Critical Thinking | 2022
- Personal Development Certificate | Emotional Intelligence | 2022
- Personal Development Certificate | Leading vs Managing | 2022
- Personal Development Certificate | Time Management | 2022
- Computer Software & Applications Certificate | Power BI-Prepare Your Data Efficiently for Excel Analysis | 2022
- Robotic Process Automation Strategy For Business Leaders | 2022
Timeline
Director of Program Implementation
BRIGHT FUTURES LEARNING CENTERS
11.2020 - Current
Managing Director
NATIONAL INCOME LIFE
12.2019 - 10.2020
Certified Field Trainer and Sales Representative
NATIONAL INCOME LIFE
10.2019 - 12.2019
Office Manager
Harrisburg Childcare Coalition
06.2012 - 10.2019
Master of Business Administration - Healthcare Management
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Bachelor of Fine Arts - Production
UNIVERSITY OF NORTH CAROLINA SCHOOL OF ARTS
PATHSTREAM
- Sales and CRM Overview Salesforce Certificate| 2022
AMERICAN INSTITUTE OF CPAs
- Business Management and Organization Certificate | Strategic Analysis – Options and Choices | 2022
- Personal Development Certificate | Critical Thinking | 2022
- Personal Development Certificate | Emotional Intelligence | 2022
- Personal Development Certificate | Leading vs Managing | 2022
- Personal Development Certificate | Time Management | 2022
- Computer Software & Applications Certificate | Power BI-Prepare Your Data Efficiently for Excel Analysis | 2022
- Robotic Process Automation Strategy For Business Leaders | 2022
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