Summary
Education
Skills
Websites
Work Availability
Timeline
Work History
Overview
Hi, I’m

Christa Ensign

Human Resources Management
Fishers,IN
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Christa Ensign

Summary

Diligent Master's Student focused on Human Resources Management and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Education

Colorado State University
Global

Master of Science M.S. from Human Resources Management
01.2024

Indiana University-Purdue University

Bachelor of Arts B.A. from Political Science and Government
06.2014

Ivy Tech Community College

Associate's Degree from General Studies
06.2011

Skills

  • MS Suites, Google Suites, Zoom, DocuSign, INTIME, SSA, FIRE, UltraTax, Intuit QuickBooks Online, Thomson Reuters Virtual Office, Office 365, Onvio Client Center, Onvio Practice Management, Stripe, CPACharge, Zendesk, Calendly
  • Research Skills
  • Procedure Compliance
  • Work Complaint Handling
  • Report Preparation
  • Software Integration
  • Employee Consultation
  • Policy Analysis
  • Collaborative
  • Problem Solving
  • Team Management
  • Written Communication
  • Technical Documentation
  • Employment Record Verification
  • New Hire Onboarding
  • Termination Documentation
  • Policy and Procedure Writing
  • Employee Interviews
  • Relationship Building
  • Onboarding and Training
  • Personnel Documentation Verification
  • Employee Hiring
  • Decision Making
  • Employment Data Tracking
  • Employment Recordkeeping
  • Employee Relations
  • Employment and Labor Laws
  • Wages and Deduction Calculation
  • Submitting Tax Payments
  • Business Correspondence Writing
  • Timecard Management
  • Payroll Support
  • Payroll administration
  • Policy and procedure development
  • Organizational Development
  • File and records management
  • Training and mentoring
  • Candidate Sourcing
  • Contract Negotiation
  • Team Building

Websites

Availability
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Timeline

Human Resources Administrator

Ensign CPA Group
12.2017 - 01.2023

Technical Support Administrator

Ensign CPA Group
01.2015 - 12.2017

Educational Assistant

Kelly Educational Services
05.2014 - 12.2014

Licensed Cosmetologist

Transformations Salon and Spa
04.2007 - 08.2009

Colorado State University

Master of Science M.S. from Human Resources Management

Indiana University-Purdue University

Bachelor of Arts B.A. from Political Science and Government

Ivy Tech Community College

Associate's Degree from General Studies

Work History

Ensign CPA Group
Greenwood, IN

Human Resources Administrator
12.2017 - 01.2023

Job overview

  • Created and revised systems and procedures by analyzing operating practices, record keeping systems and forms control
  • Oversaw operation of personnel administration, firm wide administrative operations, tech stack database management, source documentation manager, employee and vendor contract negotiation and fulfillment
  • Managed multiple electronic, information and database filing systems by recording information and maintaining documents leading to a 75% decrease in filing and record keeping errors
  • Negotiated and reviewed contracts, rates and terms with management officials, new hires and suppliers contributing to an overall high satisfaction rate for new hires leading to greater retention and decreasing contract renewal rates by 25%
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives by recruiting top talent and adopting industry wide innovation through digitization the client experience and optimizing client satisfaction
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity increasing workplace motivation and productivity by 45%
  • Onboarded new employees in time reporting and payroll systems
  • Processed employee rehires, transfers, terminations and withholdings
  • Anticipated potential payroll issues and questions to take proactive action and prevent development of problems alleviating payroll discrepancies by 80%
  • Reviewed, investigated and corrected errors and inconsistencies in employment and client records and entry updates, source documents and reports resulting in a 65% increase in record and documentation accuracy
  • Served as the primary point of contact for colleagues and business partners offering expert leadership guidance on a range of issues including performance management, policy interpretation, business strategies, employee relations, interpreting industry wide data analytics for growth and employee retention and Code of Conduct application
  • Responded to a high volume of calls and emails, achieving timely resolution within 24-48 hours and demonstrating empathy and respect during intense, high-deadline drive business cycles
  • Documented employee and client call/email inquiries/questions, assigned cases accurately for timely resolution, and prioritized inquiries in to effective, level of importance order resulting in an increase of client and employee satisfaction by 85%
  • Collaborated cross-functionally to achieve first contact resolution and proactive support for colleagues
  • Assisted leaders with discipline, performance, and behavioral concerns.

Ensign CPA Group
Greenwood, IN

Technical Support Administrator
01.2015 - 12.2017

Job overview

  • Leveraged analytical skills to improve workflow efficiencies, resulting in 40% reduction in oversight time
  • Applied critical thinking and deductive reasoning in exploring complex issues associated with customer tax returns, boosting customer satisfaction by 35%
  • Organized large volume of financial records for clients, according to guidelines set forth by Internal Revenue Service (IRS), ensuring accuracy of data
  • Devised and evaluated tax opinions utilizing state & federal regulations, increased case resolution rate by 25%
  • Spearheaded Accounts Receivable and Accounts Payable processes ensuring accuracy; expedited monthly closings by 30%
  • Amplified office efficiency through optimizing document management by 50%, via administrative support provided
  • Utilized technology expertise, critical thinking & deductive reasoning to attend to tax and accounting projects with 100% accuracy, resulting in improved business efficacy by 80%.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Supported customers with online billing, access and account issues.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Used remote login tools to assist clients with technical and product questions.
  • Maintained up-to-date case documentation for future reference.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Demonstrated advanced product knowledge to solve customer issues.

Kelly Educational Services
Indianapolis, IN

Educational Assistant
05.2014 - 12.2014

Job overview

  • Efficiently managing projects and tasks, ensuring timely completion and high quality results
  • Engaging confidently with diverse audiences, whether for presentations, client interactions, or team meetings
  • Promoting a positive work atmosphere by addressing conflicts constructively and promoting open dialogue
  • Ensuring consistency in processes, procedures, or training materials to enhance operational effectiveness
  • Adapting seamlessly to changing demands, technologies, and industry trends, ensuring continued success
  • Building strong relationships and fostering effective collaboration across teams, departments, or client bases
  • Taking ownership of assigned projects, tasks, or goals, and delivering outcomes with a strong sense of accountability.

Transformations Salon and Spa
Indianapolis, IN

Licensed Cosmetologist
04.2007 - 08.2009

Job overview

  • Delivering outstanding customer experiences, regardless of the industry, by prioritizing client needs and exceeding expectations
  • Cultivating strong relationships with clients or team members, fostering an environment of trust and mutual respect
  • Engaging in effective communication, both verbal and nonverbal, to enhance interactions and ensure clear understanding
  • Efficiently managing schedules, appointments, or tasks, ensuring smooth operations and optimal time utilization
  • Excelling in collaborative settings, contributing positively to team efforts and promoting a harmonious work atmosphere
  • Upholding meticulous attention to detail, resulting in accurate and high-quality outcomes in various tasks.

Overview

16
years of professional experience

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Christa EnsignHuman Resources Management