Summary
Overview
Work History
Education
Skills
Core Qualifications
MANAGEMENT
COMMUNICATION
LEADERSHIP
Certification
Timeline
Generic

Christa Ganter

Glendale,AZ

Summary

I am a jack of many trades; and in the military I have learned to "overcome and adapt" to different scenarios and possibilities that may be thrown my way. I went above and beyond in every job that I have had, yet in my younger years I was looking for passion. I came to realize I am passionate about building and maintaining relationships with others which is why most of my longest jobs were in customer service. I am also passionate about driving and I have recently discovered my passion for data. I am still learning on the job, but I have been praised for my attention to detail and willingness to learn on the fly.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Data Specialist

Elaine Transportation
Phoenix, AZ
06.2024 - Current
  • Identified areas of improvement in existing database systems and implemented solutions accordingly.
  • Maintained database security by setting up user accounts and granting access privileges as needed.
  • Worked closely with other departments such as marketing, sales to gather requirements around their specific needs when it comes to analyzing datasets.
  • Conducted regular maintenance activities such as backups, archiving old records, ensuring availability of data at all times.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Gathered and documented statistical information to generate reports.
  • Corrected data errors and entered missing information into new data parcels being processed for clients, maintaining compliance with guidelines.

Dispatcher

Elaine Transportation
Phoenix, AZ
01.2024 - Current
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

Community Driver

Elaine Transportation
Phoenix, AZ
12.2022 - Current
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Adhered to company policies and procedures related to safety and security standards.
  • Transported riders to designated stops according to pre-determined schedules.

Bus Driver

Brookdale Assisted Living
Phoenix, AZ
08.2022 - 12.2022
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
  • Inspected vehicles prior to each shift for mechanical defects or malfunctions.
  • Assisted elderly or disabled passengers with boarding and disembarking from the bus.
  • Provided courteous customer service while answering questions regarding routes and schedules.

TEAM MEMBER

AMAZON
09.2021 - 03.2022
  • Working at Amazon I got trained in a few different areas
  • I started in outbound where I would build walls in a trailer that were suitable for travel
  • We would have to focus on safety to make sure that the walls would not collapse when they were being taken down by inbound employees
  • I also got trained inbound where I would label boxes to make sure that they got to their intended destination
  • This took a lot of attention to detail, and some critical thinking
  • Lastly, I got trained on jam clear, where I would go around the facility and clear any jams that were caused by too many boxes going down the conveyor at one time.
  • This also took a lot of attention to detail because we would have to climb up ladders and use tools to unjam the boxes
  • Safety was the number one priority at this job.

Behavioral Health Technician

Ascend Behavioral Health and Wellness
Phoenix, AZ
01.2021 - 09.2021
  • Assessed patient behavior, reactions and responses to treatment plans.
  • Monitored patient safety in all areas of the facility.
  • Provided crisis intervention services to patients in need.
  • Administered medications as prescribed by physician or psychiatrist.
  • Advised clinical staff regarding appropriate interventions for behavioral issues.
  • Maintained accurate documentation of patient progress and treatments received.
  • Observed patients' behaviors during recreational activities and outings.
  • Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.

ASSISTANT MANAGER

4SONS
01.2017 - 01.2021
  • Working as a manager I was in charge of delegating and helping to assist in completing any work that needed completed from; bagging ice, making pizza from scratch, cleaning, stocking, organizing, and register work.

MANUFACTURER

GORE
01.2016 - 01.2017
  • As a manufacturer it was my duty to go from station to station completing any work that needed to be completed
  • This job was 100% hands on, and they were strict with Standard Operating Procedures because the devices we were building went into the human body.

YOUTH COUNSELOR

MINGUS MOUNTAIN ACADEMY
01.2015 - 01.2016
  • As a youth counselor it was my responsibility to make sure the students were safe and well cared for
  • Teaching them everyday task such as cooking, and cleaning were a regular task
  • Assisting them with schoolwork and communication skills was a huge part of the job description
  • I would also oversee transporting them from where they were to wherever they needed to go.

TEAM LEADER

HARKINS
01.2013 - 01.2015
  • As a team leader I would be in charge anywhere from three to fifteen other individuals
  • Whether this was working in selling tickets, concessions, or usher work, it was my responsibility to make sure everything was completed in a timely and orderly manner.

PRIVATE SECOND CLASS

UNITED STATES ARMY
01.2011 - 01.2012
  • During my time in the military I spent it training
  • I graduated from basic training with flying colors and then moved on to AIT, here I was training to work in Explosive Ordnance Disposal
  • Things did not work out as planned but I learned a lot about self-control and surviving the unexpected
  • The Army is also big on SOP's which basically means I am really good at following directives.

Education

DIPLOMA -

SOUTH MOUNTAIN HIGH SCHOOL

Skills

  • Compiling Data
  • Identifying errors
  • Skilled in Google Sheets and BaseRow
  • Attention to Detail
  • Customer service
  • Interpersonal skills
  • Critical Thinking Skills
  • Professional demeanor
  • "Old school" Work Ethic

Core Qualifications

  • Detail Oriented
  • Critical Thinker
  • Well Organized
  • Excellent Communication Skills
  • Professional Demeanor

MANAGEMENT

While working at 4Sons I worked my way into managerial work. This work consisted of completing necessary paperwork throughout the day and completing daily tasks. Delegating work was also a priority to make sure everything got completed in a timely and orderly manner.

COMMUNICATION

Regularly I have been commended for having exceptional customer service skills. I see every customer as a challenge that they leave the store happier than when they first came in. With a simple smile and a genuine caring ability this has always been an easy task for me to complete. I look forward to every customer; to have an opportunity to work on open communication and allowing not only them an opportunity to smile, but myself as well.

LEADERSHIP

Leadership has always been a strong trait of mine; and I have had many opportunities to fine tune this skill. Starts with being team captain of my high school basketball team four years in a row; then moving on to squad and platoon leader in the United States Army. After my discharge, the opportunities continued to present themselves; team leader at Harkins, to a manager at 4Sons.

Certification

  • Mental Health First Aide
  • PASS Trained
  • CPR Certified
  • Fingerprint Clearance
  • Top Secret Security Clearance (Inactive)

Timeline

Data Specialist

Elaine Transportation
06.2024 - Current

Dispatcher

Elaine Transportation
01.2024 - Current

Community Driver

Elaine Transportation
12.2022 - Current

Bus Driver

Brookdale Assisted Living
08.2022 - 12.2022

TEAM MEMBER

AMAZON
09.2021 - 03.2022

Behavioral Health Technician

Ascend Behavioral Health and Wellness
01.2021 - 09.2021

ASSISTANT MANAGER

4SONS
01.2017 - 01.2021

MANUFACTURER

GORE
01.2016 - 01.2017

YOUTH COUNSELOR

MINGUS MOUNTAIN ACADEMY
01.2015 - 01.2016

TEAM LEADER

HARKINS
01.2013 - 01.2015

PRIVATE SECOND CLASS

UNITED STATES ARMY
01.2011 - 01.2012

DIPLOMA -

SOUTH MOUNTAIN HIGH SCHOOL

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Christa Ganter