Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christa Garza

Weslaco,TX

Summary

Compassionate Child Protective Investigator known for high productivity and efficiency in task completion. Skilled in conducting thorough investigations, crisis intervention, and case management with a focus on child welfare. Possesses strong problem-solving, communication, and empathy skills vital for navigating sensitive situations and ensuring child safety. Excel at collaborating with multidisciplinary teams to secure the best outcomes for children and families. Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Compassionate Home Health Provider with significant background in providing quality care to patients within their homes. Experience includes monitoring health conditions, administering medications, and assisting with daily living activities. Strengths lie in maintaining patient comfort and dignity while promoting an atmosphere of trust and support. Previous roles have demonstrated substantial impact on patient well-being through consistent provision of empathetic, competent care. Committed social and community service manager with proven experience in developing and implementing programs that serve diverse communities. Skilled in team leadership, strategic planning, and stakeholder engagement, ensuring projects meet both community needs and organizational goals. Successfully increased community participation and support through effective outreach, collaboration, and innovative solutions to complex social issues.

Overview

12
12
years of professional experience

Work History

CPS Investigator

Department Family Protective Services
Weslaco, TX
10.2023 - Current
  • Maintained accurate documentation of all investigations including statements from witnesses and victims.
  • Evaluated potential foster care placements for appropriateness based on safety concerns.
  • Provided education on parenting skills such as discipline methods and healthy communication habits.
  • Conducted interviews with children and families to assess safety and risk of abuse or neglect.
  • Reviewed case records, police reports, school records, medical records, and other documents as part of the investigation process.
  • Assisted victims by connecting them with appropriate social service resources.
  • Participated in court proceedings related to the removal of children from their homes due to abuse or neglect.
  • Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
  • Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
  • Identified appropriate community resources and provided referrals for services.

Youth Case Manager

Texas Tropical & Behavioral Health
Weslaco, TX
05.2023 - 10.2024
  • Provided comprehensive case management services to at-risk youth and families in a residential setting.
  • Developed individualized service plans for each client, including goals and objectives, crisis intervention strategies, and referrals to community resources.
  • Conducted home visits to assess family dynamics, safety of the environment, and adherence to court orders or other legal requirements.
  • Maintained accurate documentation of all client contacts and progress towards meeting established goals.
  • Collaborated with school personnel to ensure that clients were enrolled in appropriate classes and receiving necessary support services.
  • Facilitated weekly group meetings with clients to discuss issues related to substance abuse, mental health, educational achievement, financial literacy, conflict resolution skills, and employment readiness.
  • Actively participated in trainings related to trauma informed care principles.

Front Desk Receptionist

La Quinta
Mercedes, TX
12.2020 - 07.2023
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Processed payments from customers for room charges and incidentals.
  • Assisted with room reservations, changes and cancellations.

Home Health Care Provider

IPH Home Health
McAllen, TX
05.2012 - 12.2022
  • Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
  • Assessed patient conditions by monitoring vital signs and tracking changes in health status.
  • Coordinated transportation services for medical appointments or other errands.
  • Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
  • Maintained accurate records of patient assessments, treatments, medications, and changes in condition.
  • Performed light housekeeping tasks related to the safety of the patient's environment.
  • Administered prescribed medications according to physician orders while documenting dosage amounts and times taken.
  • Helped clients stay happy and healthy by providing mental and emotional support.

Education

Bachelor of Science - Psychobiology

The University of Texas Rio Grande Valley
Edinburg, TX
12-2022

Skills

  • Child development knowledge
  • De-Escalation Techniques
  • Child Development
  • Community Resources
  • Motivational Interviewing
  • Community Networking
  • Interviewing techniques
  • Confidentiality Practices
  • Writing and verbal communication
  • Conducting interviews
  • Effective customer communication
  • Case Documentation
  • Teamwork and Cooperation
  • Information Gathering
  • Active Learning
  • Abuse and Neglect Investigation
  • Safety Planning
  • Client engagement and assistance
  • Cash Handling
  • Office Administration
  • Office Organization
  • File Organization
  • Correspondence typing
  • File Management
  • Spreadsheet tracking
  • Guest Relations
  • Appointment confirmation
  • Customer Service
  • Word Processing
  • Filing
  • Time Management
  • Care plan implementation
  • Patient Care
  • Compassionate Caregiving
  • Behavioral Management
  • Case Management
  • Emotional Support
  • Care Plan Management
  • Documentation Management
  • Case management experience
  • Client documentation
  • Youth supervision

Languages

Spanish
Native/ Bilingual

Timeline

CPS Investigator

Department Family Protective Services
10.2023 - Current

Youth Case Manager

Texas Tropical & Behavioral Health
05.2023 - 10.2024

Front Desk Receptionist

La Quinta
12.2020 - 07.2023

Home Health Care Provider

IPH Home Health
05.2012 - 12.2022

Bachelor of Science - Psychobiology

The University of Texas Rio Grande Valley
Christa Garza