Christa Greene
Wildomar,CA
Summary
Hardworking and passionate job seeker with strong organizational, research, and analytical skills eager to secure a compliance position. Exceptional skill in interpreting and summarizing regulations to drive organization-wide compliance.
Overview
6
6
years of professional experience
Work History
Account Coordinator
Host Healthcare
03.2023 - 10.2023
- Responsible for submitting traveling nurses, tech, etc., resume's to job openings.
- Created candidate profiles for submission to hospitals and facilities.
- Verified licenses and certifications.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Effectively collaborated with Account Managers and Recruiters to ensure Travelers are a perfect fit for assignments.
- Monitored incoming job offers and communicated to account managers of openings at facilities.
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Streamlined communication between clients and internal teams for seamless project execution.
Credentialing Specialist
Host Healthcare
10.2022 - 03.2023
- Ensuring traveler's were in compliance with the facility's policies and requirements, prior to and during a traveler's assignment.
- Ensuring incoming Travelers, (i.e RNs, Technicians, Therapist, etc.) are in compliance with facility's standards.
- Ran background checks, verification of licenses, and verified employment history.
- Communicated effectively with Travelers to inform them about expiring and out of compliance items.
- Created medical orders such as Physical Exams, Mask Fit Test, Flu, etc., with contracted clinics
- Collaborated with quality assurance team members and other departments to ensure that Travelers are in compliance.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
- Ensured compliance with industry standards by regularly updating policies and procedures related to credentialing.
- Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
Compliance Representative II
DAT Solutions
02.2022 - 10.2022
- Ensuring new and existing users were in compliance with the company's and FMCSA's policies.
- Researched new accounts, verified the accounts are eligible for service based on DAT's and the Federal Highway Administration's standards.
- Reviewed and monitored new and existing accounts.
- Verified broker's and carrier's authority and certifications and conducted background checks.
- Provided excellent customer service to customer's applying for authority and handles customer's complaints.
- Effectively investigated fraudulent activity.
- Communicated compliance policies to new and existing customer.
- Enhanced compliance processes by implementing rigorous monitoring and reporting systems.
- Streamlined regulatory filings for increased efficiency and accuracy in submissions.
- Improved audit readiness by conducting comprehensive internal reviews and addressing identified gaps.
- Reduced risk exposure with thorough research and application of relevant laws and regulations.
- Developed employee training materials to bolster understanding and adherence to compliance standards.
Customer Service Representative
USC Housing
04.2018 - 05.2020
- Provided excellent customer service to incoming and current students with information on anything housing related.
- Monitored and verified housing applications met the university's standards.
- Supported the administration team by reviewing and sorting documentation and files.
- Communicated compliance policies and procedures to visitors and students.
- Provided excellent customer service to visitors.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Master of Studies in Law - Law
University of Southern California
Los Angeles, CA08.2021
Graduate Certificate in Compliance - Compliance
University of Southern California
Los Angeles, CA08.2021
Bachelor of Arts - Sociology
University of Southern California
Los Angeles, CA05.2020
Skills
- Research expertise
- Account oversight
- Customer Service
- Compliance Monitoring
- Transaction monitoring
- Healthcare regulations
- Legal Research
Timeline
Account Coordinator
Host Healthcare
03.2023 - 10.2023
Credentialing Specialist
Host Healthcare
10.2022 - 03.2023
Compliance Representative II
DAT Solutions
02.2022 - 10.2022
Customer Service Representative
USC Housing
04.2018 - 05.2020
Master of Studies in Law - Law
University of Southern California
Graduate Certificate in Compliance - Compliance
University of Southern California
Bachelor of Arts - Sociology
University of Southern California
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