Christa Story
West Memphis
Summary
Dynamic Eye Technician with a proven track record at East Arkansas Eye Care, enhancing patient satisfaction through exceptional care and effective communication. Skilled in visual field testing and patient education, I excel in multitasking and building strong relationships, ensuring optimal clinic efficiency and patient outcomes.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Eye Technician
East Arkansas Eye Care
05.2024 - 09.2024
- Increased clinic efficiency by effectively handling multiple tasks, such as scheduling appointments and managing inventory.
- Provided exceptional customer service by addressing any concerns or questions regarding eye care procedures or products.
- Assisted patients in selecting appropriate eyewear, considering factors like face shape, lifestyle, and prescription requirements.
- Collaborated with optometrists to develop customized treatment plans for patients with specific vision needs.
- Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
- Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
- Developed trusting relationships with patients through attentive listening skills and genuine interest in their visual wellbeing.
- Enhanced team collaboration by actively participating in staff meetings, sharing ideas, and providing constructive feedback on clinic operations.
- Streamlined clinic operations by managing patient appointments, records, and insurance verification processes.
- Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
- Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
- Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Front End Team Lead
Bass Pro Shops
11.2021 - 05.2024
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Stayed current on industry trends by attending conferences, workshops, webinars, reading articles/blogs related to emerging technologies in frontend development space.
- Managed client relationships by communicating project progress updates regularly and addressing any concerns proactively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Daycare Teacher
West Memphis Christian
06.2020 - 09.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
- Supported children's emotional development by providing comforting presence and listening to their concerns.
- Engaged children in environmental awareness activities, instilling sense of responsibility for nature.
- Promoted physical health and well-being of children by incorporating daily physical activities and teaching about healthy eating habits.
- Conducted regular safety drills, ensuring children knew how to respond in emergency situations.
- Facilitated culture of empathy and respect among children, teaching them value of kindness and understanding.
- Encouraged children to express themselves creatively through art and music, enhancing their creative thinking skills.
- Monitored children's progress and adjusted teaching strategies accordingly, ensuring optimal learning outcomes.
- Cultivated love for reading in children by organizing regular storytime sessions and discussions.
- Enhanced children's social skills by organizing group activities and encouraging cooperative play.
- Maintained open and effective communication with parents about their child's progress and areas for improvement.
- Fostered safe and nurturing environment for children, setting stage for positive learning experiences.
- Improved classroom management by establishing clear rules and using positive reinforcement techniques.
- Strengthened team collaboration by sharing effective teaching practices and resources with colleagues.
- Enhanced children's problem-solving skills through guided activities and open-ended questions.
- Implemented creative learning strategies, significantly increasing children's engagement with educational content.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Guided students to develop social, emotional and physical skills.
- Organized and supervised large and small group activities.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Utilized creative teaching strategies to engage students in classroom.
- Helped new preschool children get used to classes by giving one-on-one support.
- Incorporated music, art and literature into curriculum.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Supported students in developing self-esteem and self-confidence.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Education
Associates Of Science - Early Childhood Education
Arkansas State University Mid South
West Memphis, AR06.2016
High School Diploma -
Marion High School
Marion, AR05.2009
Skills
- Patient care
- Visual field testing
- Diagnostic testing
- Contact lens fitting
- Chart documentation
- Patient education
- Vision testing
- Appointment management
- Appointment scheduling
- Medical history documentation
- Patient relations
- Visual prescreening
- Cleaning & sanitation
- Ophthalmologist support
- Examination room preparation
- Preliminary testing
- Patient information documentation
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Decision-making
- Patient confidentiality
- Electronic health records
- Relationship building
- Patient support
- Sterilization techniques
- Wound care
- Patient registration
- Team building
- Data entry
- Task prioritization
- Self motivation
- Register knowledge
- Computer skills
- Punctual
- Quick learner
Timeline
Eye Technician
East Arkansas Eye Care
05.2024 - 09.2024
Front End Team Lead
Bass Pro Shops
11.2021 - 05.2024
Daycare Teacher
West Memphis Christian
06.2020 - 09.2021
Associates Of Science - Early Childhood Education
Arkansas State University Mid South
High School Diploma -
Marion High School
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