Christa Haney
Charlotte,NC
Summary
Driven by a results-focused approach, I leveraged logistics management and customer engagement skills at Allen Lund to enhance operational efficiency and client satisfaction. My strategic negotiation and relationship-building led to significant cost savings and a loyal customer base, showcasing my ability to exceed expectations in dynamic environments.
Overview
17
17
years of professional experience
Work History
Freight Broker
Allen Lund
08.2021 - Current
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Contacted existing customers to update accounts and confirm deals.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Conducted market research to stay informed on industry trends and competitor offerings, enabling strategic decision-making processes.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Collaborated with sales teams to identify new business opportunities and grow existing accounts.
- Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
Boutique Owner
Nest Boutique
04.2018 - 12.2021
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Built a loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.
- Coordinated with local media outlets for press coverage and advertising opportunities to increase brand awareness within the community.
- Organized special events to attract new customers including trunk shows, designer meet-and-greets, and seasonal launch parties.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Ophthalmologist Assistant
Charlotte Ophthalmology Clinic And Skin Center
05.2007 - 07.2021
- Played a key role in the development of patient-focused marketing materials to attract new clients and increase overall clinic revenue.
- Facilitated positive patient experiences by addressing concerns, answering questions, and providing clear explanations of complex medical information.
- Collaborated closely with ophthalmologists to develop individualized care plans for patients with various ocular conditions.
- Assisted in surgical procedures, ensuring a sterile environment and proper set-up for smooth operations.
Education
No Degree - Pre Nursing
East Carolina University
Greenville, NCOphthalmic Assistant -
JCAHPO- Online Ophthalmology Program
Skills
- Customer Engagement
- Transportation Regulations
- Data Entry
- Shipment Tracking
- Deadline Management
- Load Planning
- Price Quoting
- Account Management
- Logistics Management
Timeline
Freight Broker
Allen Lund
08.2021 - Current
Boutique Owner
Nest Boutique
04.2018 - 12.2021
Ophthalmologist Assistant
Charlotte Ophthalmology Clinic And Skin Center
05.2007 - 07.2021
No Degree - Pre Nursing
East Carolina University
Ophthalmic Assistant -
JCAHPO- Online Ophthalmology Program
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