Christa Hatten
Center Line,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. As well as a seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
3
3
years of professional experience
Work History
Console Operator
Allied Universal Security Services
Farmington, MI
06.2024 - Current
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Observed and reported suspicious activities and persons.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
Customer Service Manager
Ford
Dearborn, MI
01.2024 - 06.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Technician
365 Retail Markets
Troy, MI
07.2023 - 01.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
Event Staff/Security at Ford Field
Safe Management, Russell Street
2000 Brush St
05.2022 - 08.2023
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Audi Of America
12.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sitel Group
08.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Concentrix
09.2021 - 06.2022
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Mobile Security Officer
City Shield Security Services
Sterling Heights, MI
01.2022 - 05.2022
- Evaluated and refined security protocols regularly, keeping up with evolving industry standards and addressing potential gaps in protection measures.
- Contributed to a secure workplace culture by proactively identifying potential risks or vulnerabilities within assigned locations.
- Reduced incidents of theft and vandalism through vigilant monitoring of assigned locations.
- Conducted regular inspections of security systems, ensuring optimal performance and timely repairs as needed.
Education
Business Administration
Oakland Community College
Bloomfield Hills, MI05.2022
High School Diploma -
Walled Lake Western High School
Commerce Township, MI06.2021
Emergency Medical Technician
Oakland Technical Campus
Commerce, MI06.2021
Skills
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Inbound and Outbound Calling
- Microsoft PowerPoint
- Business Development Understanding
- Microsoft Excel
- Microsoft Word
- Account Management
- Conflict Resolution
- Customer Service
- Medical Terminology Knowledge
- CRM Software
- Documentation
- Cultural Awareness
Timeline
Console Operator
Allied Universal Security Services
06.2024 - Current
Customer Service Manager
Ford
01.2024 - 06.2024
Technician
365 Retail Markets
07.2023 - 01.2024
Customer Service Representative
Audi Of America
12.2022 - 07.2023
Customer Service Representative
Sitel Group
08.2022 - 11.2022
Event Staff/Security at Ford Field
Safe Management, Russell Street
05.2022 - 08.2023
Mobile Security Officer
City Shield Security Services
01.2022 - 05.2022
Customer Service Representative
Concentrix
09.2021 - 06.2022
Business Administration
Oakland Community College
High School Diploma -
Walled Lake Western High School
Emergency Medical Technician
Oakland Technical Campus