Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager

Christa Hendershot

Dunlap,TN

Summary

Resourceful Medical Office Supervisor known for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and staff training. Excel in communication, leadership, and problem-solving to enhance office operations and patient care. Committed to fostering positive patient experiences while maintaining operational efficiency. I am wanting to take my experience and grow into a Practice Manager 1

Overview

21
21
years of professional experience
1
1
Certification

Work History

Medical Office Supervisor

Erlanger Hospital
Chattanooga , TN
10.2020 - Current
  • Managed a team of 10 medical office staff, including hiring and training new employees.
  • Monitored patient flow in the office to ensure efficient scheduling of appointments.
  • Processed payroll information for all medical office personnel using an automated system.
  • Resolved conflicts among staff members in a timely manner while maintaining professional standards.
  • Implemented quality assurance measures such as peer reviews or chart audits to ensure accurate documentation.
  • Oversaw daily operations of the medical office, including handling customer inquiries and complaints.
  • Ensured proper coding of diagnosis and services provided by physicians for insurance reimbursement purposes.
  • Maintained confidential patient files in accordance with applicable privacy laws and guidelines.
  • Provided guidance on HIPAA regulations related to the use of electronic health records.

Practice Coordinator/Manger

Faraday Health
Chattanooga, TN
08.2019 - 10.2020
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents with 3 employees and project timelines.
  • Organized team events to promote a positive work environment.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Interpreted and explained work procedures and policies to brief staff.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved customer complaints or answered customers' questions.

Customer Service Call Center Representative

BCBS
Chattanooga , Tn
10.2018 - 08.2019
  • Implemented and developed customer service training processes.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.

Insurance Specialist

Allied Eye Associates
Chattanooga , Tn
02.2018 - 10.2018
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Maintained high standards of customer service by building relationships with clients.
  • Researched and resolved routine and complex issues.
  • Processed eligibility and benefits verification and authorization requests.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Billing/Office Manager

Consultants in Pain Management
Chattanooga , Tn
2007 - 2017
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs. I was over 8 employee.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Patient Service Representative

Consultants in Pain Management
Chattanooga , Tn
07.2003 - 05.2007
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Verified insurance eligibility and coverage for patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Built and maintained positive working relationships with patients and staff.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Resolved customer complaints using established follow-up procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.

Education

High School Diploma -

Central High School
Chattanooga, TN
05-1988

Skills

  • Staff Training and Development
  • Medical terminology proficiency
  • Employee Relations
  • Strong leadership
  • Insurance Verification
  • Patient Scheduling
  • Budgeting and financial management
  • Team Building and Motivation
  • Effective problem solving
  • Electronic Health Records Management
  • Medical software applications
  • Process Improvements
  • Appointment Setting
  • Communication
  • Collections experience

Certification

  • CCMA License

Timeline

Medical Office Supervisor

Erlanger Hospital
10.2020 - Current

Practice Coordinator/Manger

Faraday Health
08.2019 - 10.2020

Customer Service Call Center Representative

BCBS
10.2018 - 08.2019

Insurance Specialist

Allied Eye Associates
02.2018 - 10.2018

Billing/Office Manager

Consultants in Pain Management
2007 - 2017

Patient Service Representative

Consultants in Pain Management
07.2003 - 05.2007

High School Diploma -

Central High School

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Christa Hendershot