CHRISTA HOFFMAN
Hillsboro,OH
Summary
Medical Service Assistant/Nursing Assistant with strong customer service, CPR training, EPIC training, and patient care ethos. Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
TriHealth/ Good Samaritan OB GYN and TriHealth Nurse Midwives
Cincinnati, Ohio
10.2024 - Current
- Responsible for answering, handling and screening incoming telephone calls, greeting and registering patients, filing and preparing charts.
- Responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties.
- Completed charge/receipt-entry and charge-receipt summaries for all office-related services.
- Stored and retrieved electronic documents or files from an automated system.
- Entered data into a predefined spreadsheet or database for record-keeping purposes.
- Scheduled appointments using an automated system.
- Produced a variety of correspondence with correct grammar, spelling, punctuation and complete forms and reports.
- Interviewed patients who request initial treatment or unscheduled examinations to determine the appropriate action.
Bath & Body Works
Eastgate, Ohio
02.2024 - 02.2025
- Deliver a friendly and efficient cash wrap experience.
- Reinforce customer buying decisions at checkout.
- Recover merchandise on the sales floor.
- Replenish merchandise to brand standards.
- Process merchandise to be sales floor ready and keep the back room.
- Aid with other projects as needed including floor set and shipment processing.
- Follow policies and procedures.
- Abide by Asset Protection and safety messages in daily operations.
- Thrives in a customer first based retail environment.
- Demonstrated sales and customer service results in a fast-paced environment.
- Availability for varied weekly shifts including weekend, closing and peak periods.
- Effective communication skills, being open to feedback and the ability to adapt quickly.
Advanced Medical Service Assistant
Air Force Academy/VA Administration
Colorado Springs, Colorado
10.2023 - 02.2024
- Coordinated with the patient care team to review the clinic use by using various reports.
- Ensured that the clinic setup is closely watched to effectively support the needs of the clinic and makes any necessary adjustments.
- Developed/supported effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
- Facilitated/processed secure messaging with the patient and team; notifies patients of normal lab results.
- Developed and managed a tracking system for follow up care such as consults, tests, etc.
- Participated in team huddles and team meetings to manage and plan patient care.
- Set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- May work with the team to reinforce the plan of care and self-help solutions and enter proper information into the electronic record.
- Monitored pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
- Managed electronic wait list to verify and confirm accuracy and resolve issues.
- Worked between USAFA and Fort Carson army base as a liaison.
State Test Nursing Assistant
Danny Torres
Colorado Springs, Colorado
06.2023 - 02.2024
- Specialized experience is defined as: performing routine procedures, maintaining patient medical records/charts; or obtaining vital signs.
- Provided efficient resident monitoring.
- Helped residents with activities of daily living such as bathing, grooming, and meals.
- Assessed vital signs and collected lab specimens.
- Kept residents calm in stressful situations.
- Monitored residents with suicidal tendencies and made sure good hand offs to other employees were performed.
- Provided families and residents with emotional support.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Managed a hall of twenty-five residents.
- Answered phones and provided correct documents to on-duty nurses.
- Managed resident complaints to ensure they had the best possible care.
- Provided residents with timely and accurate information when needed.
Medical Service Assistant
Evan Army Community Hospital
Colorado Springs, Colorado
03.2023 - 10.2023
- Reviewed documentation to obtain additional information and determine patient eligibility for treatment.
- Organized patient and clinic records to research a variety of physician’s orders involving patient activities, diets, tests, and medications.
- Adhered to regulations and directives concerning the Privacy Act to ensure confidentiality of medical records.
- Reviewed medical record documents for completeness, accuracy, and consistency with medical facility requirements.
- Stored and retrieved electronic documents or files from an automated system.
- Entered data into a predefined spreadsheet or database for record keeping purposes.
- Scheduled appointments using an automated system.
- Produced a variety of correspondence with correct grammar, spelling, punctuation and complete forms and reports.
- Interviewed patients who request initial treatment or unscheduled examinations to determine the appropriate action.
Medical Service Assistant
MEDDAC B Headquarters
USAG Bavaria, Germany
07.2021 - 02.2023
- Reviewed documentation to obtain additional information and determine patient eligibility for treatment.
- Organized patient and clinic records to research a variety of physician’s orders involving patient activities, diets, tests, and medications.
- Adhered to regulations and directives concerning the Privacy Act to ensure confidentiality of medical records.
- Reviewed medical record documents for completeness, accuracy, and consistency with medical facility requirements.
- Stored and retrieved electronic documents or files from an automated system.
- Entered data into a predefined spreadsheet or database for record-keeping purposes.
- Scheduled appointments using an automated system.
- Produced a variety of correspondence with correct grammar, spelling, punctuation and complete forms and reports.
- Interviewed patients who request initial treatment or unscheduled examinations to determine the appropriate action.
Store sales checker
U.S Army Commissary
USAG Bavaria, Germany
11.2021 - 04.2022
- Operated an Electronic Point of Sale (EPOS) cash register coupled to a scanning system and scale and/or a stand-alone register system to record unit prices, proper accounts, purchase totals, surcharge and change.
- Scanned items or entered proper Look-Up Code for random weight or scaled items such as produce.
- Received and verified change fund and checks register.
- Responsible for answering questions and complaints of customers or refer to a supervisor.
- Performed other related duties such as pricing, stocking merchandise, cleaning work area, and may be required to participate in inventories.
Front Desk Clerk
Army Lodging Vilseck
USAG Bavaria, Germany
11.2020 - 07.2021
- Made reservations for incoming guests based on room availability.
- Interviewed incoming guests to determine room assignment.
- Assisted clientele in the completion of required forms and registration cards.
- Answered questions pertaining to rules and regulations governing the assignment and use of quarters and issued room keys.
- Provided statement of non-availability when applicable.
- Oriented guests concerning use of facilities, equipment, and other facilities available on post.
- Answered billing questions and concerns.
- Arranged transportation for guests.
- Computed charges for guests checking out, received payments, and rendered receipts.
- Accounted for and secured cash.
Laundry Machine Operator
Army Lodging Grafenwoehr
USAG Bavaria, Germany
11.2020 - 07.2021
- Operates commercial laundry machines to wash bulk laundry items.
- Loads and unloads items into and out of washing machines and dryers.
- Ensures proper sort, loading capacity, cleaning solvents and correct settings for operation of machinery.
- Cleans rooms, corridors, stairways, and other areas.
- Sweeps, mops, vacuums, scrubs, strips, and polishes using light and heavy duty powered equipment.
- Operated industrial equipment to clean rugs, drapes, etc.
- Perform routine maintenance of equipment.
- Cleans, disinfects, and deodorizes toilet facilities.
- Cleans and dusts assigned areas.
- Empties trash.
- Washes walls, windows, blinds, and ceiling fixtures using ladders, scaffolds, and safety belt.
- Moves heavy furniture, maintains stock of room and cleaning supplies to perform assigned duties.
Medical Service Assistant
US Army Health Clinic Vilseck
USAG Bavaria, Germany
04.2020 - 07.2021
- Reviewed documentation to obtain additional information and determine patient eligibility for treatment.
- Organized patient and clinic records to research a variety of physician orders involving patient activities, diets, tests, and medications.
- Adhered to regulations and directives concerning the Privacy Act in order to ensure confidentiality of medical records.
- Reviewed medical record documents for completeness, accuracy, and consistency with medical facility requirements.
- Stored and retrieved electronic documents or files from automated system.
- Entered data into predefined spreadsheets or databases for recordkeeping purposes.
- Scheduled appointments using an automated system.
- Produced a variety of correspondence with correct grammar, spelling, punctuation and completed reports.
- Interviewed patients who requested initial treatment.
State Test Nursing Assistant
Kiersten Morgan
West Union, Ohio
01.2019 - 01.2021
- Specialized experience is defined as: performing routine procedures, maintaining patient medical records/charts; or obtaining vital signs.
- Provided efficient resident monitoring.
- Helped residents with activities of daily living such as bathing, grooming, and meals.
- Assessed vital signs and collected lab specimens.
- Kept residents calm in stressful situations.
- Monitored residents with suicidal tendencies and made sure good hand offs to other employees were performed.
- Provided families and residents with emotional support.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Managed a hall of twenty-five residents.
- Answered phones and provided correct documents to on-duty nurses.
- Managed resident complaints to ensure they had the best possible care.
- Provided residents with timely and accurate information when needed.
Home Health Aide
Ruth Huggins
West Union, Ohio
03.2019 - 01.2020
- Traveled to resident homes to help with everyday activities such as cleaning, grooming, and meals.
- Charted patient wellbeing.
- Assessed if help was needed from authorities.
- Documented if there was a change in attitude or personal growth.
- Monitored patients for depression, anxiety, or stress.
- Assisted clients with doctor appointments and surgeries.
Education
STNA Nursing Assistant Certification -
Ohio Valley and Technical Center
West Union, OHAA - Psychology
Sinclair Community College
Dayton, OHGraduate - undefined
West Union High School
West Union, OhBA - Psychology
University of Maryland
Adelphi, MD08.2025
Skills
- Medical Service Assistant
- Nursing Assistant
- Strong customer service
- CPR training
- EPIC training
- Patient care ethos
- Red Cross background check
- Administrative skills
- Problem-solving skills
- Listening skills
- Customer service management
- Scheduling appointments
Training
- Genesis Training/ Completion
- EPIC Training/ Completion
- CPR/first aid training
- OSHA technical training (10 hours)
- DoD HIPAA training
- DoD Cyber Security training
- National Society of Leadership and Success nominee
Certification
- State Test Nursing assistant
Timeline
Front Desk Coordinator
TriHealth/ Good Samaritan OB GYN and TriHealth Nurse Midwives
10.2024 - Current
Bath & Body Works
02.2024 - 02.2025
Advanced Medical Service Assistant
Air Force Academy/VA Administration
10.2023 - 02.2024
State Test Nursing Assistant
Danny Torres
06.2023 - 02.2024
Medical Service Assistant
Evan Army Community Hospital
03.2023 - 10.2023
Store sales checker
U.S Army Commissary
11.2021 - 04.2022
Medical Service Assistant
MEDDAC B Headquarters
07.2021 - 02.2023
Front Desk Clerk
Army Lodging Vilseck
11.2020 - 07.2021
Laundry Machine Operator
Army Lodging Grafenwoehr
11.2020 - 07.2021
Medical Service Assistant
US Army Health Clinic Vilseck
04.2020 - 07.2021
Home Health Aide
Ruth Huggins
03.2019 - 01.2020
State Test Nursing Assistant
Kiersten Morgan
01.2019 - 01.2021
AA - Psychology
Sinclair Community College
Graduate - undefined
West Union High School
BA - Psychology
University of Maryland
STNA Nursing Assistant Certification -
Ohio Valley and Technical Center